- Everyone wants to pass responsibility to someone else so NOTHING gets done
- Every call with decision makers ends with a "no" and deals either stall or die as a result OR any new idea on how to do something is met with high degrees of resistance
- No tech stack provided to sales people to build pipeline efficiently.
- Easier to sell to prospects than sell anything internally
- Hasn't kept up with what the market has been asking for
- No mentoring, no training, no upward mobility
- SE culture promotes strongly pushing back on sales reps and creates friction
- There's very little evangelizing or celebrating our own customers to promote who's using our platform and their success - which in turn helps us promote BP better
- Each QBR, managers ask what sellers need to be successful, sellers name several things, no solutions ever get delivered...for years this has happened. very frustrating...no wonder so many are leaving
- Leads come in but go into a black hole and no one knows who's interested for WEEKS or MONTHS at a time. The mid market team gets zero leads. The SMB team gets them all now. So mid market reps have a very slim chance at making their nut. One rep didn't schedule a single demo for 6 months because there were no leads coming in (while they were supporting existing customers)
- The BP user interface is old - i've been told by many prospects how "legacy" it looks or how technical it looks on the surface. The UI's been the same for 2 decades...refresh it because it really matters
-So much leadership changes- leadership turnover means no real vision/strategy/roadmaps get adhered to which means the company spins in circles for years trying to figure crap out. It's archaic and insane.