5+ years’ experience in incident, major incident, or problem management within ICT. Act as the escalation point for critical incidents and guide teams through……
Coordinate escalations and major incident management processes. Strong organisational and problem-solving abilities. Mobile and SIM-based services.…
Ensures that such problems are fully documented within the relevant reporting system(s). Operate as Duty Manager on a roster to support resolution of incidents……
Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues. Customer Accountability and Value Alignment.…
Seeking candidates based in New Zealand with valid work rights. Maintain program records and ensure the Program Management System (Mitra) and other project……
Highly developed analytical and problem-solving skills. Investigate freight incidents, conduct root cause analysis, and implement preventative actions.…
You will be the primary point of contact on site, coordinating subcontractors, monitoring progress, maintaining compliance with all relevant standards, and……
This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the……
Leveraging predictive analytics for incident prevention, service optimisation, and decision-making. More time to do the things you love with flexible leave……
Valid/current work visa, residency, or citizenship allowing you to work in NZ indefinitely (required). Proven leadership experience in mental health, addictions……
Offering genuine balance, with flexibility provided and required to support our teams. Strong understanding of using data-driven analytics and tools to track……
This role works closely with engineers, technology managers, risk managers and senior Technology leadership. Knowledge of enterprise technology (applications,……
Ensure any PPE provided by the Abbott is worn and maintained. Report any accidents or incidents within 24 hours through allocated system and notify your manager……
Ensure any PPE provided by the Abbott is worn and maintained. Report any accidents or incidents within 24 hours through allocated system and notify your manager……
Assist with loss prevention by utilizing CCTV to investigate and report incidents. Support department managers with their HR needs to ensure smooth running and……
Improving processes, removing friction, and generally making life easier for the team and the clients they support. Calm decision making under pressure.…
Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android. Ability to schedule and prioritize.…
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3 years as an H&S practitioner, with a solid understanding of H&S legislation, multi-site operations, contractor management, and traffic/roadwork safety……
Applicants must advise their current work rights status in New Zealand, including whether they are a New Zealand citizen, resident, hold a current work visa,……
Strict commitment to safety, possessing current OH&S qualifications and the ability to ensure 100% compliance with safe working activities and PPE.…
Ability to manage competing priorities, incidents and risks, while making sound, timely decisions. You’re confident managing competing priorities, incidents and……
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A thorough understanding of the Banking, Quick Service Restaurant, Retail, Grocery environment and current trends/ challenges. Proficient with the use of.…
Are you a calm, decisive leader who thrives in high‑pressure situations and loves solving complex problems?
We’re looking for an ICT Incident & Problem Manager to take ownership of how we manage, respond to, and learn from incidents across our technology environment.
This is a critical role at the heart of ICT operations, ensuring service stability, rapid incident response, and continuous improvement across a complex, 24/7 business.
Mō te Tūranga | About the Role
As the ICT Incident & Problem Manager , you’ll lead the end‑to‑end management of incidents, major incidents, and problems across our ICT environment.
You will:
Lead and coordinate Major Incident response, ensuring rapid service restoration and clear business communication
Act as the escalation point for critical incidents and guide teams through high‑impact scenarios
Drive Problem Management, including root cause analysis and long‑term resolution of recurring issues
Facilitate post‑incident reviews and ensure actions are embedded to prevent repeat incidents
Monitor trends and proactively identify systemic issues across services
Own and continuously improve Incident & Problem Management practices in line with ITIL
Produce reporting, insights, and dashboards to support operational and executive decision‑making
Work closely with ICT teams, business stakeholders, and vendors to strengthen service resilience
This role operates at both hands‑on and strategic levels, with a strong focus on improving reliability and reducing operational risk.
Mōu | About You
You’re an experienced ICT professional who can lead with confidence in fast‑paced environments. You’ll bring:
5+ years’ experience in incident, major incident, or problem management within ICT
Proven experience leading Major Incident response in complex environments
Strong expertise in root cause analysis and problem management practices
Hands‑on experience with ITSM tools (e.g. ServiceNow)
Excellent communication skills, with the ability to engage and influence stakeholders at all levels
A calm, structured approach to high‑pressure situations
A continuous improvement mindset, with a focus on reducing incidents and improving resilience
Ngā painga | Benefits
At SkyCity, you’ll enjoy:
A high‑impact role with visibility across the business
The opportunity to shape and mature ICT service management practices
Working in a complex, enterprise‑scale technology environment
A collaborative and supportive ICT team
Access to development opportunities and career progression
Staff benefits including dining, parking, and entertainment perks
E pā ana ki a SkyCity | About SkyCity
SkyCity is one of New Zealand’s most recognised entertainment and hospitality organisations, with operations across gaming, hotels, dining, tourism, and digital services. Our ICT teams play a critical role in enabling seamless customer experiences and keeping our operations running 24/7.
At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.
SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.
The minimum salary is $110K and the max salary is $110K.
$110K/yr (Glassdoor Est.)
Auckland, Auckland
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