Reviews by job title

39 reviews
3.0
16 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Great People (for the most part). Work is interesting and will ramp up with AMP8 and media/governmental pressure. Pension is quite good.

Cons

HR have no clue what they are doing. Would rather employ on 'diversity' rather than merit. In Engineering this simply does not work. They think they know what is right for the business, but simply do not understand the needs, and qualities that makes a good engineer, a good engineer. I honestly can't think how they fill their days with actual work. They'd rather put forward candidates for positions on EDI qualities that fundamentally don't matter, instead of based on their personal and technical abilities in the field. There is also reluctance to give pay-rises for good work, merit, and loyalty. People will simply leave the business. How else is all the work going to be delivered next AMP without good engineers? HR are too focused on EDI Hiring than actually finding good engineers that would be suitable for technical roles. No bonus scheme for lower grade (and the majority) of employees. A bonus scheme was promised a number of years ago as part of a pay deal with the unions, but has been avoided being mentioned when pay discussions come around every year. Another problem caused by HR incompetence yet again.

3.0
18 Feb 2025

Not bad

Recommend
CEO approval
Business outlook

Pros

Diversity and inclusivity is great here

Cons

Not much incentives such as Christmas parties or bonuses

3.0
18 Mar 2025
Recommend
CEO approval
Business outlook

Pros

The pay was high for the job compared to similar other roles Potential for bonuses Potential to advance to different roles within the company

Cons

The job isn't for everyone and can be draining due to the constant negativity dealing with customers on the phone The working hours are not great as you need to switch schedules every week and can make it hard to organise life outside of work High turnover and micromanagement

3.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Decent paycheck Good coworkers/colleagues Good company ethics in meetings Always kept informed Work from home after training

Cons

Very busy Massive work load Little/no pay bonuses Can be very confusing Little/no progression

3.0
13 May 2025

neutral

Recommend
CEO approval
Business outlook

Pros

friendly environment, okay salaries, respect values

Cons

no performance based benefits/ bonus, no promotions

4.0
8 Nov 2024
Recommend
CEO approval
Business outlook

Pros

• Great Development Opportunities (I started as an agent in January 2024, and have progressed to a Team Manager by May 2024) • Massive experience to be gained - Onboarded an outsourced partner. • Fantastic Senior Management team - Very approachable, knowledgeable & helpful - supported me in finding a mentor • We have a great department, really friendly people and we all work well together. • Reliable shifts, bank holidays off, weekends off, performance bonus' for the years I've worked here, hybrid option, flexible working (when agent/specialist)

Cons

• Pay could be better, not consistent across departments • The job is hard, there is no getting around it for the agents, the specialists and the managers, but it is really rewarding. • Public transport links are poor.

2.0
2 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Good holiday days, bank holidays, and annual leave increases Good Occupational Health team

Cons

Majority of workers do not get the benefit of a big bonus Poor management and HR - issues with pay increases and false promises etc Unless you are at the top of the food chain no perks with cars, healthcare, dental High work related stress - middle management under extreme pressure all the time Cuts cuts cuts and more cuts effecting every area

3.0
28 Aug 2025

Flexi hours

Recommend
CEO approval
Business outlook

Pros

- Flexi hours - car allowance (depending on team you’re on)

Cons

No bonus due to financial issues

Viewing 1 - 3 of 39 Reviews

Glassdoor has 905 Thames Water reviews submitted anonymously by Thames Water employees. Read employee reviews and ratings on Glassdoor to decide if Thames Water is right for you.