Reviews by job title

127 reviews
4.0
9 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Good hours, good pay: Stimulating environment

Cons

Difficult customers at times need bill explanations; your quality is assessed with one call per week that call with equal your quality for that week, if it was a particularly difficult customer it can be hard to achieve. Lots of information needs to be presented to each customer on each call which can be difficult for the agent and the customer who may not cooperate to hear or answer relevant questions.

1.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid and the pay is fair

Cons

- Lack of training - Poor management - Toxic work environment - You haven't provided adequate training, yet you expect exceptional results. When I make mistakes, it frustrates you. - Beyond the salary, there’s little else to motivate me.

2.0
13 Aug 2025

Good company

Recommend
CEO approval
Business outlook

Pros

Good Polite Overtime Nice co workers Sites

Cons

Less pay Poor management Long hrs Over worked Less pay

3.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Decent paycheck Good coworkers/colleagues Good company ethics in meetings Always kept informed Work from home after training

Cons

Very busy Massive work load Little/no pay bonuses Can be very confusing Little/no progression

3.0
6 Mar 2026

Mixed Vibes

Recommend
CEO approval
Business outlook

Pros

Good pay-Good CEO-Very diverse culture

Cons

Some very Power hungry directors who empire build! Multiple internal 'clicks'

3.0
8 Sept 2025

Not great

Recommend
CEO approval
Business outlook

Pros

Not many to speak of.

Cons

Pay is low. Pressure is high. Infrastructure is crumbling while the shareholders rake in millions

4.0
21 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Interesting work. Enough spare time to learn. Reasonable pay for the role.

Cons

Financial issues at the company. They struggle to recruit decent engineering technicians or managers, people land roles that they are not qualified for and in many cases it's freinds and family who get the jobs.

2.0
15 Dec 2025

Depends

Recommend
CEO approval
Business outlook

Pros

Flexible working, hybrid, remote working

Cons

Poor pay for expectations, no responsibility by upper management

Viewing 1 - 3 of 127 Reviews

Glassdoor has 905 Thames Water reviews submitted anonymously by Thames Water employees. Read employee reviews and ratings on Glassdoor to decide if Thames Water is right for you.