Does Thames Water pay their employees well?

According to anonymously submitted Glassdoor reviews, Thames Water employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Thames Water. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Thames Water?

56% of Thames Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Thames Water 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Thames Water?

Project Manager (32) , Manager (24) , Operations Manager (18) , Analyst (16) , Customer Service Agent (16) , Customer Service Representative (14) , Engineer (13) , Project Engineer (13) , Customer Service (12) , Technician (10) , Technical Coordinator (9) , Business Analyst (8) , Senior Project Manager (8) , Administrative (7) , Customer Service Advisor (7)

What are the pros of working at Thames Water according to real employee reviews?

"Some really great people at an operational level who care about what they do and work tirelessly." ((in 80 reviews)); "A good work life balance" ((in 44 reviews)); "Good benefits (if you manage to be employed for more than two years); in Clearwater court good canteen" ((in 29 reviews)); "Great team and earning potential" ((in 26 reviews)); "Good pay" ((in 25 reviews))

What are the cons of working at Thames Water according to real employee reviews?

"Far too many managers" ((in 22 reviews)); "Senior leadership is getting paid £££ yet they’re making hundreds of people redundant every couple months" ((in 16 reviews)); "Blame culture" ((in 16 reviews)); "No training of note." ((in 15 reviews)); "No bonus scheme for lower grade (and the majority) of employees." ((in 13 reviews))

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Thames Water

Thames Water Reviews

Compare reviews

3.3

56% would recommend to a friend

(819 total reviews)

Chris Weston

64% approve of CEO

31% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.7

Work/Life balance

3.3

Culture and values

3.2

Compensation and benefits

3.1

Career opportunities

2.8

Senior management

Thames Water has an employee rating of 3.3 out of 5 stars, based on 819 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Thames Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

819 reviews

3.0

28 May 2026

Good support, but pay could improve

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Provided with good level of support

Cons

Pay isn’t the best, could be higher

4.0

23 May 2026

Positive environment, but HR needs improvement

Project engineer

Recommend

CEO approval

Business outlook

Pros

Good working environment and safety

Cons

Lack of proactive HR department

5.0

5 May 2026

Good environment and work-life balance, but no bonuses

Project engineer

Recommend

CEO approval

Business outlook

Pros

Good working environment and work-life balance

Cons

No guarantee for a bonus every year unfortunately

Viewing 1 - 3 of 819 Reviews

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