Call centre at Thames - Inbound Customer Service Agent Thames Water Employee Review

3.0
18 Mar 2025
Recommend
CEO approval
Business outlook

Pros

The pay was high for the job compared to similar other roles Potential for bonuses Potential to advance to different roles within the company

Cons

The job isn't for everyone and can be draining due to the constant negativity dealing with customers on the phone The working hours are not great as you need to switch schedules every week and can make it hard to organise life outside of work High turnover and micromanagement

Explore other reviews about Thames Water

5.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Open door policy Good comms

Cons

Salary could be better Pto policy needs to be looked at

5.0
27 Mar 2025
Recommend
CEO approval
Business outlook

Pros

High salary Vacation benifits Communicate freely

Cons

Not bad salaryies Employer advantages skip

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