Located in the heart of Auckland's central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay.

Job Description:

1. Operational & Kitchen Management

• Manage day-to-day kitchen operations ensuring quality and cost efficiency
• Supervise and coordinate chefs and food preparation staff
• Monitor staffing levels to meet operational and guest service needs
• Ensure all food-related functions run smoothly
• Oversee purchasing and receiving processes with proper controls

2. Leadership & Team Management

• Provide direction, guidance, and performance management to kitchen associates
• Lead by example demonstrating integrity, professionalism, and work ethic
• Build a culture of trust, respect, and teamwork
• Use strong interpersonal and communication skills to influence and motivate staff
• Encourage collaboration and cooperation among team members

3. Financial & Cost Control

• Manage controllable expenses (food cost, supplies, uniforms, equipment)
• Support sound financial and business decision-making
• Ensure operations align with financial objectives

4. Menu Development & Culinary Direction

• Provide direction and input into menu development
• Ensure alignment of menu offerings with guest expectations and business goals

5. Compliance, Safety & Procedures

• Develop and implement control procedures for purchasing and receiving
• Ensure adherence to food safety standards and procedures
• Communicate safety protocols clearly to staff
• Monitor compliance with safety regulations and codes

6. Guest Experience & Service Excellence

• Lead efforts to deliver exceptional guest experiences
• Address guest needs and ensure high service standards
• Review guest feedback (comment cards, satisfaction scores)
• Identify and implement service improvements
• Support team coaching to enhance service delivery

7. People Development & Training

• Identify training and development needs of team members
• Provide coaching, mentoring, and performance feedback
• Support continuous learning and skill improvement within the team

Perks, Rewards, Motivations

• Dry cleaning on work clothes
• Free meals on duty
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by JW Marriott Auckland and internationally recognized training programs by Marriott International.
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• First Impression High Tea on the completion of your one month journey

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.