Custom Ink reviews about "management"

Poor management, no longer values employees

Management was changing out a good bit

Leadership, infrastructure, tech landscape, reviews are management leverage for when more layoffs need to happen. The organization has shifted over the past few years into something totally unrecognizable. They don’t care for the people that work within the organization and they really don’t care about the quality they deliver to their customers. Everything is slowly but surely becoming automated and outsourced. What was once a wholesome company with positive customer experiences is now a shell of a company just trying to hold that reputation with cheaper shortcuts.

Everything started to go down hill during their first rounds of massive layoffs. Then the new CEO took over and every couple of months for the next few years they were laying off people. It was hard to stay productive and care about your work when you always felt like you were next on the chopping block... then eventually I ,along with my entire team, was laid off. It was funny how a couple months before laying us off, they made us do this training that was suppose to convince us why we were important and to basically not stress over Ai... when in truth, there were so many people leaving on their own due to organizational changes that happened over the summer I think they feared they wouldn't have enough people left to take them through the holiday rush lol. Once we were done making the company their money for the holiday season they let us all go. The Customink now isn't the Customink I started with. They didn't even advertise for pride month in June on their website like they usually do. They must be feeling the pressure of the current political climate we are in and now... they are becoming just like the rest of these money hungry corporations that care more about record profits than people... I miss when Marc was the ceo and I wish everyone the best who's still there! I can't imagine the stress they're under. Also, I know Customink loves to response to these reviews but there's no need. I'm already laid off and your ratings speak for themselves.

- Paternalistic, condescending leadership - Stuck in bad management patterns - will tell you how lucky you are to work remotely/oversell the culture to keep you from looking elsewhere - low wages compared to similar roles elsewhere - micromanagement, leadership shows no trust in employees - constant layoffs

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

Leadership executed a deeply misleading and poorly managed “restructure.” A new 6–9 step sales methodology was rolled out in phases, yet reps were graded on all steps in live calls before being trained on them. Managers were still learning how to score the rubric, resulting in failing evaluations for criteria employees had not been taught. After rolling out raises, increased incentives, expanded benefits, and a highly publicized sales contest, the company abruptly issued a layoff warning and canceled the required training and role-play session the same day. Severance had already been significantly reduced beforehand. The company is backed by large institutional/private equity ownership, and decisions appeared driven by cost-cutting and optics rather than employee development or ethical change management. The process lacked transparency, fairness, and basic operational integrity. Employees were asked to commit to new standards without being given the tools to meet them, then were treated as disposable. Proceed with extreme caution.

Lack of foresight and care for the employees.