Custom Ink reviews about "benefit"

Micromanagement was a huge issue.

- Paternalistic, condescending leadership - Stuck in bad management patterns - will tell you how lucky you are to work remotely/oversell the culture to keep you from looking elsewhere - low wages compared to similar roles elsewhere - micromanagement, leadership shows no trust in employees - constant layoffs

There could definitely be process improvements for teams, and improvement to software.

Work load they just implemented is aweful.

All incentivizing in-person meet-up events axed for no good reason Poor restructuring under new CEO Unrealistic and inefficient sales strategies Lack of support from the executive team Continued lack of transparency

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

Leadership executed a deeply misleading and poorly managed “restructure.” A new 6–9 step sales methodology was rolled out in phases, yet reps were graded on all steps in live calls before being trained on them. Managers were still learning how to score the rubric, resulting in failing evaluations for criteria employees had not been taught. After rolling out raises, increased incentives, expanded benefits, and a highly publicized sales contest, the company abruptly issued a layoff warning and canceled the required training and role-play session the same day. Severance had already been significantly reduced beforehand. The company is backed by large institutional/private equity ownership, and decisions appeared driven by cost-cutting and optics rather than employee development or ethical change management. The process lacked transparency, fairness, and basic operational integrity. Employees were asked to commit to new standards without being given the tools to meet them, then were treated as disposable. Proceed with extreme caution.

Lack of foresight and care for the employees.