Is Custom Ink a good company to work for as a Service Sales Representative?

Service Sales Representative professionals working at Custom Ink have rated their employer with 3.0 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Service Sales Representative jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Service Sales Representative interview questions at Custom Ink .

Does Custom Ink pay Service Sales Representative employees well?

Service Sales Representative professionals rate their compensation and benefits at Custom Ink with 3.0 out of 5 stars based on 29 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Service Sales Representative salaries and benefits at Custom Ink .

How happy are Service Sales Representative professionals working at Custom Ink?

2% of Service Sales Representative employees at Custom Ink would recommend their employer to a friend. This rating has decreased by 97% in the past 12 months. Service Sales Representative professionals have also rated Custom Ink with a 4.0 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 121 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 30 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 56 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "constant layoffs" ((in 19 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 14 reviews)); "Annual reviews for pay raises are based on favoritism and are usually 1" ((in 12 reviews))

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Custom Ink

Custom Ink Service Sales Representative reviews

3.0

2% would recommend to a friend

(29 total reviews)

David Doctorow

Not enough data to show CEO approval

1% positive business outlook

Ratings by category

4.0

Culture and values

4.0

Diversity and inclusion

4.0

Work/Life balance

4.0

Senior management

3.0

Compensation and benefits

2.0

Career opportunities

Sales/Service Representative employees have rated Custom Ink with 3.0 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Sales/Service Representative professionals have an average working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Sales/Service Representative professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

29 reviews

3.0

21 Dec 2025

Not bad

Sales service representative

Recommend

CEO approval

Business outlook

Pros

401k, Health Insurance, some benefits

Cons

Micromanagement was a huge issue.

5.0

3 Mar 2021

Great place to work

Sales service representative

Recommend

CEO approval

Business outlook

Pros

Get to be creative everyday. Perks are fantastic, better than any job I have had.

Cons

They are extremely data driven with respect to employee performance.

4.0

6 Feb 2017

Great coworkers, clear goals. Middle management is a problem.

Sales and service representative

Recommend

CEO approval

Business outlook

Pros

- a lot of amazing, intelligent, and funny coworkers - great health insurance - goals and standards are generally clear cut - I think that upper management genuinely cares about the employees and the company culture

Cons

- pay is low for the workload and high standards that you are held to - 401k match maxes out at 1.5%. That's pretty weak... - middle management (AMs and Leads) is generally very inexperienced and unable to deal with team concerns. These roles are very obviously decided by a popularity contest and not ability. - when the team provides feedback to management on things that are flat out NOT WORKING and need to change, the response is always an empty platitude about growth and innovation. I wish I could get away with that in my O3s. - I agree with others here that the raffles and pizza parties as rewards are infantilizing and not incentivizing. I appreciate trying to keep things fun, but instead why don't you raise our pay and stop micromanaging us by the second? That would be fun.

Viewing 1 - 3 of 29 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink reviews FAQs

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Custom Ink

Custom Ink Service Sales Representative reviews

Ratings by category

Reviews by job title

Not bad

Great place to work

Great coworkers, clear goals. Middle management is a problem.

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