Extreme disconnect from employees - Account Executive Custom Ink Employee Review

1.0
18 Dec 2025
Recommend
CEO approval
Business outlook

Pros

PTO 401k Life & medical insurance

Cons

I was employed at Custom Ink for 4 years, I experienced quite a few transitions from the company all of which got worse and worse. The company's culture slowly diminished with each year, change, and set of layoffs. As of recently, yet another mass layoff occurred with absolutely no warning and on the spot firings. The severance offered is laughable considering my tenure and the overall state of the economy. Management has zero connection to its employees and fails to take their frontline workers into consideration when making decisions. Everything is about money and "streamlining efficiency". Upper management started micro-managing and left little to no room for creativity in interacting with customers as everything was becoming automated. Plus, you can expect to not be heard and gaslit when your opinions don't align with upper managements.

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Custom Ink Response
5mo
Thank you for taking the time to share your experience. We understand how sudden change can feel destabilizing, particularly for Inkers who have spent multiple years with the company. As part of the recent reorganization, impacted Inkers were provided a paid transition period, severance, a COBRA subsidy, and outplacement support. These steps were intended to provide practical support as they look for the next step in their career. We also hear the feedback around connection and how decisions are felt by teams doing the work every day, and appreciate your advice. We will continue to gather input through a combination of forums, including town halls, anonymous engagement surveys, and ongoing leader conversations, to better understand how changes are experienced across the organization, including where communication may have fallen short. We recognize the experience shared here and the impact it reflects, and wish you the best in your next chapter.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1d
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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