Vector Solutions Reviews

3.7

66% would recommend to a friend

(288 total reviews)
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Jonathan Cherins

73% approve of CEO

71% positive business outlook

Vector Solutions has an employee rating of 3.7 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vector Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

288 reviews
1.0
1 Feb 2024

Not another fake review

Recommend
CEO approval
Business outlook

Pros

Unlimited PTO and they send you a gift box with hot chocolate or a key chain every year to thank you for your service.

Cons

I'd like to say that I've held out on writing a review for a very long time as we've been promised over and over again by leadership that things will change for the better. I'm done waiting. Firstly, if you are considering applying or are about to go through the interview process for a Customer Success or Customer Care role at Vector, and you are US based, I would advise you stop immediately and look elsewhere. Number One) Us United States based employees have been witnessing the rapid transitioning of our roles to the Phillippines. US based employees are being layed off or fired on a weekly basis to cut costs. The company claims that our jobs are not in jeopardy, but they are clearly purging US based team members to replace us with employees from the "Center of Excellence". Number Two) The Executive Leadership has been on a mission to hire as many of their former colleagues from past companies as they can, each handed a shiny "VP" or "Senior Director" title to start, while they simultaneously perform lay offs of frontline employees in the interest of "cutting costs". Number Three) These former colleagues of theirs with shiny "VP" or "Senior Director" titles are promoted to even shinier titles like "Senior VP" usually within a few months of being hired. Several have received multiple promotions in an abnormally short period of time. At some companies this can be normal, but I can confirm having worked at Vector for over 5 years that this is highly suspicious. Number Four) Pay is significantly under market rate for most positions. The salaries reported on Glassdoor are way inflated compared to the actual amounts. Number Five) Unless you are part of "the club", you will not be promoted at Vector. I guarantee you this review will get a response from a Vector HR rep talking about how proud they are of the "growth pathways" program that was created to help employees grow their career at Vector and how you have to "own" your career path. This program to date has not led to a single promotion for any of the dozens of colleagues I have. In addition, some of the "pathways" they advertise are fictitious, as some of the titles don't even exist at the company and should be reported for plagiarism as they were likely job descriptions poached from another company's LinkedIn listings. Number 6) Products are defective, customers are begging for them to be fixed, but things are rarely done unless it will lead to MORE MONEY for Vector. Long term this will lead to Vector losing clients to competitors who are continously improving their product offerings as opposed to degrading. It's also sad that these products are mainly purchased by Fire and Law Enforcement agencies who depend on our technologies to operate, and yet our leadership literally asks us "will fixing this lead to more revenue?". Perhaps not, but it is the right thing to do. Number 7) It's highly concerning how little diversity there is, especially in those shiny roles mentioned above. Number 8) If you read through these reviews, a lot of them make no sense and are about three words long while giving Vector perfect ratings so know that the scores they have are falsely inflated.

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Vector Solutions Response
2y
Hello and thank you for your review. We take all feedback seriously and we’re sorry to hear your experience at Vector has been disappointing to you. We appreciate you sharing and will take lessons from your response. As we keep growing and changing, there have been bumps in the road, but we pride ourselves on our culture of continuous improvement. Vector has launched multiple initiatives and programs in the last few years to ensure our team members feel a sense of belonging and have a future with our organization. We know we can always do better and will continue to evolve to ensure our workplace and our products are best-in-class.
2.0
3 Mar 2020

Growing Pains That Are Never Ending

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Piggybacking of the previous reviews, I wanted to share my own experiences with VectorSolutions. While everything isn’t doom and gloom (the culture, when management isn’t off their rockers, is amazing), it is now becoming evident that this still growing company has a long way to go. Some management and all none-management band together over rough times but also have lots of fun in office. We have many volunteering events, company provided food, and many other things that used to make it a joy to be in the office. We have raffles for events, food trucks outside the building, and our work areas are spacious. But a pretty new coat of paint does not cover up the damage that is happening at the top and is trickling down to many who have long careers at Vector. The saying people don’t quit companies, they quit managers is very real in the last few months.

Cons

My observations have gone from having hope that C-Level will finally see the light to a loss of confidence. Over the last few months, the frustration with our leaders has started to outweigh all the positives Vector has to offer. A constant red flag at Vector has always been our Human Resources teams having to answer to sales instead of the other way around. Past HR teams have left because HR is not at the top of the food chain – Sales is and that is putting a wall between any innovation that could be taking place. That being said, our new HR team is trying their hardest but key players who approve unethical practices and perpetuate old school, Boys Club attitudes and ideas are allowed to stay and pollute the culture. C-Level management is constantly brought in to “change things up” but their lack of willingness to understand the full scope of business and day to day operations has caused leaders and their teams to rethink their future with Vector. There have been unethical decisions that have come from C-Level or management teams (Initially, if could have been by accident as many decisions were made on the fly and not communicated between departments or above) but when it is brought to their attention, they accuse the reporters of being pessimistic or not seeing the bigger picture. Unfortunately, things have taken a turn for the worst over the past year and it’s hard to say if one should keep riding it out, like in the past, or cut ones loses. Any environment where the upper levels are built on hearing what they want instead of what they need will not lead our company to success. If one kisses up to the Boys Club, your opportunities and pay magically open up whereas if you have standards and favor professionalism of “bending the knee” you are gas-lighted and lose your seat at the table. I’m still here and hopeful for change, but the Boys Club attitude, favoritism, no active change, lack of C-Level accountable, and not paying employees their worth is changing my mind. We are not volunteers, we are employees, and as the company has grown, so should have the employees in their opportunities and pay. While remaining loyalty to a company is admirable, Vector is proving that loyalty equals being paid thousands of dollars less than market standard and expected to work in an environment that is growing increasingly toxic and hostile.

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Vector Solutions Response
6y
Thank you for your feedback. Our employees are our greatest asset and we carefully consider all reviews to help us see how we can improve. We pride ourselves on our office culture and we are glad to see that you enjoy participating in the many amenities provided here, including our raffles and volunteer events. It is true that Vector has experienced tremendous growth within a short time-span, nearly doubling our company size and significantly expanding our product and solution offerings. In this dynamic and exciting environment, Vector has reorganized leadership roles as necessary and brought in experienced team members to leverage this growth and take Vector to the next level. Our Executive Team consistently works to foster a culture of integrity, trust, accountability, and transparency, while also providing opportunities for professional growth and development to all team members. Additionally, Human Resources’ open-door policy strongly encourages employees from all departments to voice their concerns and ideas in a comfortable and safe environment. If there are specific concerns you would like to discuss with HR, please reach out to HR@vectorsolutions.com and a member of the HR team will respond to your request.
2.0
6 Jul 2022
Recommend
CEO approval
Business outlook

Pros

decent pay, but still not enough to make staying worth it.

Cons

1. Vector keeps acquiring more small software companies and poorly integrating them into the "One Vector" family. It's become a Frankenstein with who knows how many separate departments that don't know how to communicate, and a reporting structure/org chart that makes absolutely no sense. 2. Constantly understaffed & high turnover 3. Absolutely atrocious onboarding & training for new employees - ironic for a company that boasts itself as a training company. current overworked employees have to try to train new hires in their spare time with no guidance from managers, because managers don't understand the software or the job that their employees do. 4. No support for remote employees. Offices have parties and events, remote employees get a virtual yoga session once a month that we don't have time to attend even if we want to since there's too much work.

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Vector Solutions Response
3y
Thank you for your feedback. We are determined to learn from previous acquisitions and ensure that integrating them results in a “best of both” outcome. This applies to culture, structure, people and processes. The high turnover you refer to is partly because of the current jobs market. It is regularly described as the great reshuffle. There are several initiatives that have been launched to retain our people. The onboarding and employee readiness program has recently been expanded to a two-week in-person onboarding program with dedicated learning and development practitioners. All technology access, accounts and tools are provisioned and tested with the new employee on day 1 in a live session. The program includes job-specific tracks and breakout sessions with managers. Employee resource groups have been established to ensure that remote team members are included. These include groups focused on culture, wellness, philanthropy, and several others. A company culture is not owned by managers and executives and Vector is building a culture to support all employees to make them successful.
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Glassdoor has 315 Vector Solutions reviews submitted anonymously by Vector Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Vector Solutions is right for you.