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Thank you for sharing your perspective. Your claim of “fake reviews” is surprising. Glassdoor is the trusted leader of verified and anonymous company reviews. We welcome all reviews because Glassdoor is a key resource for startups. Current employees voluntarily submit reviews because they believe it is important to share their perspective. It is also the mission of Glassdoor to give “power to the people” (Rich Barton, CEO & Founder). You are calling these things into question, therefore, readers should question the intention and honesty behind your review.
You lobbed a handful of accusatory remarks, so we wanted to respond with some facts to mitigate misinformation:
As it pertains to employee retention, we have had employees with Jones since the start. We first started hiring in 2018, and since then four people on our engineering and product team celebrated their two-year and three-year anniversaries. By the end of this year, three people on our sales team and one on our operations team will have celebrated their three-year anniversaries at Jones. We’re thrilled to see team members who have been at Jones since the beginning, and we recently topped up all of their equity grants.
As it pertains to building a culture that supports employee well-being, as you know, one of our core values is “Take Care Of Yourself”. This means that the best opportunity we can provide depends on supporting your physical, emotional and social well-being. We promote this by encouraging your daily rest, providing a hybrid workplace, and at the bare minimum taking all your vacation days (with unlimited max vacation). We celebrate personal achievements and stories when our teammates travel the world, build families and achieve life milestones. While we don’t call Jones a “family” workplace, we do believe that supporting each other by “Giving Help Generously”, another one of our core values, is fundamental to a fulfilling work experience for us all. We take pride in our flexible hybrid workplace, which is based on the trust we give our employees to pursue their interests and learning in an adaptable environment. We’ve built trust because our leaders have empathy and openness in addressing the unique needs of each employee. As you know, we consistently talk about these themes on our all-hands meetings, company off-sites and 1-1 meetings with team leaders. We know that building a tech company is super hard, and that’s why we are so proactive about team well-being.
As it pertains to company direction, we’re thrilled by the receptivity of the market - our revenue has more than doubled year-to-date while maintaining 94% revenue retention. The numbers indicate that Jones is creating real value for our customers. To continue enabling this growth, we will nurture teammates who exhibit leadership skills, outstanding performance and ability to solve problems for our customers.
Finally, our yearly employee retention rates are above 90% - the ultimate metric pointing to a healthy culture, thoughtful leadership and compelling direction. So, in fact most people have stayed. With that said, we’re not perfect, and maintaining employee retention is a constant effort of nurturing culture, ensuring our employees have great mentorship and providing a supportive work environment to achieve personal and professional growth.
Thanks again for sharing your review. It’s important to have this conversation transparently so that the Glassdoor readers can be informed on all perspectives. We also invite you to chat with us offline (with your direct manager or HR) so we can further understand your perspective.
