Endpoint Clinical reviews about "management"

Management changes affect the entire process

Be prepared to be screamed at by upper management (VPs) for things outside your control. They hired more executives on the PMO side who are useless. They make a big deal about bringing up issues early but soon as you do, they get angry (scream) so make sure you lie if you want fast track to promotion. It has worked for some on the PMO side. Upper management has also added a lot more steps to process that obviously adds time. Unfortunately they all think things should be done in the same amount as previously so expect to rush but make sure your doing everything perfectly else you’ll get asked why you missed something. Rushing is not an excuse in their empty heads.

Old software that is difficult to maintain. The entirety of your time will be writing and debugging SQL. Working in a silo with no training or management oversight. You are set up to fail from the start.

Unclear Process Changes: Operational or procedural changes are being communicated through email, without corresponding SOP updates or formal training. Despite this, employees are expected to perform flawlessly with no margin for error. Unprofessional Leadership Behavior: Members of upper management and the C-suite have demonstrated verbally aggressive behavior, including messaging employees to express negative communication for not attending last-minute after hours meetings. Unrealistic Workload Expectations: Teams are increasingly expected to work evenings and weekends to meet shifting priorities, without appropriate planning or recognition. Retaliation for Advocacy: Employees have been reprimanded for raising valid client concerns or speaking up to ensure client satisfaction and process alignment. Misaligned Sales Directives: Staff are being directed to promote and support products that are not yet fully ready for deployment. When client complaints arise, no corrective actions are taken—instead, employees are encouraged to continue selling and misrepresenting the product’s readiness.

Also depends which lead you get. You ou get basic run through but otherwise it does not equip you for case by case which happens more often than a lot. You are encouraged to reach out but at times but feeling like one wants to help just same few ppl. They also got rid /replaced some upper management with people that seem to not have experience in this field and you can tell, this was maybe to 'save' money. Also a lot of jobs being outsourced to India

Too many changes have been seen in the recent time in upper management, which sometimes questions stability, although the management is always upfront with their communications.

Abrupt same-day layoffs of my department felt unprofessional and left no time to prepare. No opportunities offered for lateral transfers or re-training to retain experienced employees. At times, management could be pushy and seemed to prioritize results over employee wellbeing.