Endpoint Clinical reviews about "upper management"

Be prepared to be screamed at by upper management (VPs) for things outside your control. They hired more executives on the PMO side who are useless. They make a big deal about bringing up issues early but soon as you do, they get angry (scream) so make sure you lie if you want fast track to promotion. It has worked for some on the PMO side. Upper management has also added a lot more steps to process that obviously adds time. Unfortunately they all think things should be done in the same amount as previously so expect to rush but make sure your doing everything perfectly else you’ll get asked why you missed something. Rushing is not an excuse in their empty heads.

1. Expectations are unrealistic. They continually pull resources off your project and still expect you to complete on time. Quality is not the goal. It’s no wonder they keep losing clients 2. Some people in management have no business in their positions. They create a storm internally over simple update requests which leads to miscommunication and further client complaints. 3. It is always the testers fault. Doesn’t matter that the PM has no idea what they are doing. Tester is responsible for correcting requirements even though we don’t even speak to the client or have any knowledge of the study outside the requirements. 4. Communication of expectations and priorities is completely lacking 5. Some people in Upper management will speak to you like a child or blame you for missing deadlines without considering things outside your control. Examples :point 1, IT issues, testing tracking application issues 6. Deadlines are the only metric that matters. This is at the expense of quality. They push devs to test but they are constantly being pulled in different directions. obviously they’re not going to test properly and will push system to make a deadline. Tester will get a crappy system that they need to test at least 3 or 4 times before you can even call it a decent build. By this time it needs to post to UAT.

upper management won't give up on failed project because already spend money

Unclear Process Changes: Operational or procedural changes are being communicated through email, without corresponding SOP updates or formal training. Despite this, employees are expected to perform flawlessly with no margin for error. Unprofessional Leadership Behavior: Members of upper management and the C-suite have demonstrated verbally aggressive behavior, including messaging employees to express negative communication for not attending last-minute after hours meetings. Unrealistic Workload Expectations: Teams are increasingly expected to work evenings and weekends to meet shifting priorities, without appropriate planning or recognition. Retaliation for Advocacy: Employees have been reprimanded for raising valid client concerns or speaking up to ensure client satisfaction and process alignment. Misaligned Sales Directives: Staff are being directed to promote and support products that are not yet fully ready for deployment. When client complaints arise, no corrective actions are taken—instead, employees are encouraged to continue selling and misrepresenting the product’s readiness.

Also depends which lead you get. You ou get basic run through but otherwise it does not equip you for case by case which happens more often than a lot. You are encouraged to reach out but at times but feeling like one wants to help just same few ppl. They also got rid /replaced some upper management with people that seem to not have experience in this field and you can tell, this was maybe to 'save' money. Also a lot of jobs being outsourced to India

Too many changes have been seen in the recent time in upper management, which sometimes questions stability, although the management is always upfront with their communications.

PMO upper management is a joke. They are all in a clique and retaliate and bully everyone else. They keep moving up managers who are the most inadequate people in the company. The people who get promoted are the ones who are in the clique. We are told to follow emails instead of SOPs. Employees have lost all autonomy in our jobs, with EXTREME micromanagement coming from upper management/cross functional team. And surprise surprise - that is not helping improve retention.

Punitive upper mgmt., confusing leadership, multiple contradictory process changes, low pay, contradictory company health reports from upper management to employees.