Medem Group is an Australia-based healthcare technology company that develops software solutions (such as Medi-Map and Z Software) to improve medication management, aged care operations, and pharmacy workflows.
A Customer Implementation Technician is responsible for helping customers set up, configure, and successfully use a company's products or software after purchase. The role combines technical support, project coordination, training, and customer service.
Typical Job Description
Key Responsibilities
Install, configure, and test software, hardware, or systems for customers.
Assist with customer onboarding and implementation projects.
Gather customer requirements and map business processes.
Configure user accounts, workflows, and system settings.
Provide training and product demonstrations.
Troubleshoot technical issues during implementation.
Coordinate with internal teams such as Sales, Support, and Engineering.
Track project milestones and ensure timely go-live.
Create and maintain implementation documentation.
Provide post-implementation support and customer follow-up.
Pay: $5,250.00 – $5,800.00 per month
Benefits:
Work Location: In person
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