Tēnei tūranga | About the role

This is a leadership opportunity to shape how operational excellence is delivered across ASB’s Non-Financial Risk (Line 2) function.

Reporting to the Head of Operations (NFR), you’ll lead the design and uplift of operational excellence practices, embedding consistent, scalable ways of working that enable stronger risk outcomes and a better stakeholder experience.

This role sits at the centre of risk transformation, giving you broad exposure across Line 2 and strong partnership with Line 1, Group and regulatory stakeholders.

Ngā kawenga matua | Key responsibilities

• Define and deliver the Operational Excellence strategy, approach and roadmap across Line 2 NFR
• Establish standardised ways of working, governance rhythms and process frameworks to reduce friction
• Lead end-to-end process optimisation and simplification across risk activities
• Drive effective use of risk tooling, data and reporting (e.g. dashboards, Power BI)
• Identify and deliver automation and digitisation opportunities across risk processes
• Partner closely with framework owners and oversight teams to ensure feasibility and consistency
• Establish KPIs and governance to track delivery and outcomes
• Embed continuous improvement disciplines across teams (metrics, feedback loops, maturity)
• Provide thought leadership and coach teams on operational excellence practices

Te āhua o te mahi | What success looks like

• Improved efficiency, consistency and scalability of NFR operations
• Reduced duplication and friction across the operating model
• Strong alignment between tooling and operational delivery
• Increased automation and digitisation of core risk processes
• Enhanced stakeholder experience across Line 1, Group and regulators

Ō pūkenga | What you’ll bring

• Proven experience in operational excellence, process optimisation and operating model design
• Strong track record delivering complex change and uplift initiatives across multiple stakeholders
• Ability to translate strategy into practical, implementable solutions and roll up your sleeves when needed
• Strong data and insight capability, with experience leveraging reporting and visualisation tools
• Excellent stakeholder engagement and communication skills
• A commercial mindset, focused on outcomes, efficiency and value delivery
• A continuous improvement mindset with a passion for simplifying how work gets done

He aha tā mātou | Why ASB

At ASB, we’re committed to accelerating progress for all New Zealanders.

You’ll be joining a team focused on strengthening how risk is delivered, with genuine scope to influence how Line 2 operates at scale. This is an opportunity to work at the intersection of risk, transformation and operational excellence.

At ASB, our values are more than just words. They’re anchors to who we are and where we’ve come from. They guide how we work together, how we show up for our customers and communities, and how we shape the future of ASB.

Kia Manaaki | Care – Care is about lifting our people, customers and communities to reach their potential
Kia Māia | Courage – Courage is about doing the right thing even when it feels hard
Kia Mahira | Curiosity – Curiosity is about better decision making and applying judgement before we act

Tono Mai | How to apply

If this opportunity aligns with your experience and interests, please apply online with your CV and a brief cover note outlining your experience in operational excellence and leading change initiatives, we’d like to hear from you.