Company Overview

JC Hair Beauty is a New Zealand-based supplier of professional hair and beauty products, serving hair salons, beauty salons, nail studios, and retail customers across the country. The company offers a comprehensive range of hair care, beauty, nail, eyelash, and salon equipment through both online and in-store sales. By supplying quality products from trusted brands together with reliable customer service, JC Hair Beauty is committed to providing professional, one-stop solutions to support the needs and growth of New Zealand’s hair and beauty industry.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

• Develop and maintain strong relationships with wholesale and retail customer

• Respond to customer enquiries and provide product information, quotations, and order support.

• Identify customer needs and recommend suitable products and solutions.

• Coordinate with internal teams to ensure timely order processing and delivery.

• Monitor customer satisfaction and resolve customer complaints and service issues promptly.

• Maintain regular communication with key customers to build long-term business relationships.

• Analyse customer feedback and purchasing trends to improve customer retention and service quality.

• Assist in planning and implementing promotional activities and customer engagement initiatives.

• Maintain accurate customer records and prepare customer service reports.

• Work closely with suppliers and internal departments to meet customer requirements.

• Assist in developing new business opportunities and expanding the customer base.

• Review and improve customer service processes to enhance operational efficiency.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma qualification or above.OR
• Minimum 2 years of experience in customer service or client relationship management.
• Strong communication and interpersonal skills.
• Ability to resolve conflicts with professionalism and tact.
• Ability to manage multiple client accounts and prioritise competing demands.

Job Details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $35/hour
Maximum hourly rate (high salary range): $45/hour

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