Workday recruiter uses their “AI Agent” to schedule meetings and to answer queries with “GenAI”. I can imagine that because Workday (as a HCM) would make sense to use their own more forefront AI technology. That is until the Talent Acquisition failed to turn up for the Zoom meeting. Since it’s all “AI”, there is no email address I could write to the recruiter. I went back to the AI Agent asking for help. Guest what? - “Feel free to visit workday.com and find out all you need to know about Workday as a company” and “Would recommend you reach out to your assigned recruiter for further information”. Obviously I could not get help because there is noone I can reach out to understand if the recruiter is held up by the previous meeting. This is no “AI”, this is chatbot masked as an “AI” service. Chatbot intelligence has been around for years. Masking it as an AI let you get away with a higher pricing charged to the customer. Let’s see if it sells.