Dropbox User Operations Agent interview questions

I applied through their website, which was pretty much just a resume submission. About a week later, I received an email asking me to fill out an online questionnaire. The first three questions were sample customer service emails that I needed to answer as a member of the Dropbox Support team. The other questions asked me to explain how Dropbox changed the way I use computers, explain the most interesting thing I've learned recently, and a wildcard question asking me to explain a world where "Dropbox is pre-installed on your toaster." A week later, I was asked to do a phone interview. I spoke to a member of the User Ops team, and the next day I received an email saying they wanted to schedule a phone interview with an additional member of the User Ops team. I don't quite remember all of the questions from both interviews, but the first one mostly contained questions similar to the questionnaire about certain hypothetical troubleshooting situations and how I should respond. The second interview focused more on what type of information Dropbox could learn about a user based on their activity.

I applied through the website after they gave out their information in my college career site. They emailed me with an online questionnaire to fill out. The online questionnaire had questions such as "How would Dropbox be used with Toasters?" After that, they asked for a phone interview, which asked the typical behavioral questions. The interview lasted for 30 minutes.