I applied through a recruiter. The process took 4 weeks. I interviewed at Capgemini in Aug 2025
Interview
My interview went absolutely well. I had both the technical L1 interviewer and the HR round, and everything went smoothly. In addition, I also completed the extra communication assessment successfully. Overall, the experience was positive, and I’m looking forward to hearing about the next steps in the process.
Interview questions [1]
Question 1
1. What are the different types of Client Scripts in ServiceNow?
2. How do you use g_scratchpad in a Client Script?
3. What is the difference between Before Business Rule and After Business Rule?
4. Can you explain the difference between Display Business Rule and GlideAjax?
5. What are the different ways to make a field mandatory in ServiceNow?
6. What is the difference between UI Policy and Client Script?
7. What are Query Business Rules, and when would you use them?
8. How do ACLs work in ServiceNow?
9. What is the order of execution between Client Scripts, UI Policies, and Business Rules?
10. What are Script Includes, and what types of Script Includes exist?
11. How do you debug Business Rules in ServiceNow?
12. What is the difference between After Business Rule and Asynchronous Business Rule?
13. How do you restrict users from closing incidents directly from the list view?
14. How do you create a custom event and trigger it from a Business Rule?
15. How do you send data from a Business Rule to a Client Script?
16. What is the difference between GlideRecord and GlideRecordSecure?
17. How do you restrict a user to view only incidents assigned to their group?
18. How do you implement SLA definitions and attach them to tasks?
19. How do you integrate ServiceNow with a third-party REST API?
20. What are the different triggers available in Flow Designer?
21. How do you migrate update sets between instances?
22. What are the best practices for creating update sets?
23. How do you handle errors in update set preview?
24. How do you configure change risk calculation in Change Management?
25. How do you perform load testing for a ServiceNow application?
26. What are the different stages in HR Case Lifecycle?
27. How do you secure custom tables with ACLs?
28. How do you create a catalog item that generates multiple tasks?
29. How do you make fields visible only for specific views?
30. How do you show related records (like all incidents of the same caller) in a form?
I applied online. I interviewed at Capgemini (Hyderābād) in Jan 2026
Interview
Interview process was good and precise to the point about asking questions.They will testify for expeience in the domain which we are giving interview and overall interview expereince was good.
Interview questions [1]
Question 1
They asked about my previous company experience and what all things you have worked upon in servicenow journey.
I applied in-person. The process took 1+ week. I interviewed at Capgemini (Hyderābād) in Nov 2025
Interview
It is a process where we first have to go with assessment round, results will come in 3-25 days
After that we get interview, and results will be 10-30 days
Interview questions [1]
Question 1
What is servicenow
What is glideajax
What is client script
What is cmdb
I applied through an employee referral. I interviewed at Capgemini
Interview
They conducted 3 rounds.
1 - Technical Round
2- Technical Round
3 - HR
After clearing all the rounds they informed me that they cannot release the offer letter since they are not getting approval from some level as I am ex-employee of Capgemini. However, they have already verified my rehire status before scheduling the 1st round of interview and then flipped at the time of offer release.
