I applied online. The process took 2 weeks. I interviewed at Apple (Sacramento, CA) in Sept 2023
Interview
First, a screening phone call with role play. Second interview with people working on site, at Elk Grove campus. They were really nice, but when they explained the functions of the role, they differed from the job posting. The ad said that I would be receiving calls , emails and chats. The recruiters said it's just calls, no chat or email. 8 hours of calls! 6 hours is already unhealthy for your ears and mental health. If they made it to have 6 hours of calls and 2 of chat would be better. They also said you could do 10 hours and skip one day of the week.... Job is on-site and could be from 5 am to 8pm. Honestly, having worked at a call center before, I know how unhealthy is to attend phone calls for 4-6 hours, so 8-10 hours felt exploitative. Not for me, so I decided to not pursue this job anymore.
Interview questions [1]
Question 1
Why do you want to work for Apple? Why is important to provide good customer service?
There are multiple rounds of interviews. Last round is with a panel of managers. Questions are fairly easy. A decision will be sent to you by the recruiter (first person you interviewed with via phone).
Initial application submittal through careers at Apple page. Then you have a 30 minute phone call with an Apple recruiter to further explain the details of the position, and validate your skills as they relate to the job description. They also ask a couple open ended questions and a couple technical ones. (e.g. Why apple?). Then you have an hour long video interview with a hiring manager. After that you will get a phone call to let you know you have the job and they go over start date, final pay, etc.
Interview questions [1]
Question 1
Why do you want to work at apple? Tell me about yourself and why you think you'd be good for this role? Describe the steps you would take to troubleshoot a faulty internet connection? How would you handle a frustrated customer?