eharmony Reviews

Thank you for your candor here. As I have said many times, I always welcome the opportunity for anyone in the company with ideas of how to improve our service to please come and talk to me, so I am encouraging you to share yours with me as well. I agree that several key aspects of the product absolutely needed to be brought up to speed. It’s not glamorous work, but it is necessary. This is why we scrapped Guided Communication and rebuilt comm. This might be where our agreement ends. With the product roadmap and projects like Premium and Favorites, we are seeing increases across the board in our important metrics. This tells me that we are on the right path. Getting the core product working as smoothly as possible is the first step. It might not be sexy, but it is critical.

I am sorry you had a stressful experience, and I agree that reimagining the business and making substantial changes isn’t easy. The good news, which I shared yesterday with the team, is that after a year of very hard work and focus, our most important metrics are up year over year. Our marketing spend last quarter was the most efficient it has been in over a year. New product features, like Favorites and our overhauled communication, have significantly improved customer engagement and user experience.