Zendesk Reviews

Updated May 20, 2022

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Found 1,044 of over 1,155 reviews

4.3
85%
Recommend to a Friend
90%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
749 Ratings
Pros
  • "Work-life balance is exceptionally good(in 140 reviews)

  • "Fast growth company with lots of opportunities; great culture(in 81 reviews)

  • Cons
  • "Growing pains associated with a high growth company(in 47 reviews)

  • "Growing pains of transition from startup to enterprise company(in 26 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      It was a good position

      Dec 20, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good work environment w/ motivated people

      Cons

      There wasn't anything notable worth mentioning

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    2. 5.0
      Former Employee, less than 1 year

      Great Remote Flexibility, Amazing Creative Team

      May 20, 2022 - Motion Designer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great remote flexibility - Great perks and people first culture Amazing creative team - The best design team in the tech world I've experienced

      Cons

      Some clicks here and there, as expected. But there's a variety of personalities, ages and backgrounds

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    3. 5.0
      Current Employee, more than 3 years

      Great company!

      May 19, 2022 - Senior Staff Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fearless leader, great culture, good folks to work with.

      Cons

      As like all companies right now, stock is a bit unstable.

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    4. 5.0
      Current Employee, more than 1 year

      Work Experience

      May 19, 2022 - Technical Support Specialist Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Benefits allows growth and career development

      Cons

      It may take time to increase salary

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    5. 5.0
      Current Employee

      Great place to work

      May 17, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great teammates -Compensation is fair -Fast Moving -Recharge days

      Cons

      -C-Level isn't as vocal or visionary as other leaders in the tech space -No monthly wellness benefit for gym

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    6. 5.0
      Current Employee, more than 3 years

      LOVE ZENDESK!!!!

      May 16, 2022 - Customer Success Consultant in Madison, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture that values healthy work life balance

      Cons

      Remote first so I don't get to spend in person time with my team

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    7. 5.0
      Current Employee

      Love working for Zendesk

      May 16, 2022 - Finance 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive salary, lots of freebies given out to employees.

      Cons

      It’s hard to transfer internally

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    8. 5.0
      Current Employee, more than 3 years

      Great place to work

      May 12, 2022 - Content Marketing Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work environment and team culture

      Cons

      None- I love it here.

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    9. 5.0
      Current Employee, more than 1 year

      Great work environment

      May 12, 2022 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really good work life balance. Lots of room to grow or work on different things.

      Cons

      The usual that comes along with a big company. It’s hard to get things done without getting input from a lot of different teams.

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    10. 5.0
      Current Employee, more than 3 years

      Great place to work

      May 11, 2022 - Principal Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, non-toxic culture. There's politics, like there is everywhere, but it's a tolerable level. It's not a startup anymore, the company has 180k+ customers and engineering for production stability is where the focus is. It's a rewarding challenge, but not the kind of move fast/cowboy coding work that you get away with at a young startup.

      Cons

      The company is highly distributed globally. The time zone differences can be an enormous challenge at times. The COVID travel lock down has made this substantially worse.

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    Viewing 1 - 10 of 1,044 Reviews

    Zendesk Reviews FAQs

    Zendesk has an overall rating of 4.3 out of 5, based on over 1,155 reviews left anonymously by employees. 85% of employees would recommend working at Zendesk to a friend and 83% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Zendesk. This rating has been stable over the past 12 months.

    85% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zendesk 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

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