Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zapier

      Engaged employer

      Zapier Reviews

      4.1

      81% would recommend to a friend

      (299 total reviews)
      avatar

      Wade Foster

      84% approve of CEO

      82% positive business outlook

      Zapier has an employee rating of 4.1 out of 5 stars, based on 299 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zapier employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      299 reviews
      2.0
      7 Jul 2024

      From Empathy to Micromanagement: The Decline of Zapier’s Work Culture

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good pay. - Interesting engineering problems to tackle.

      Cons

      - Shift from supportive management to a micromanagement approach focused on fear of poor performance reviews. - Engineers are treated like children, with constant monitoring of their work to ensure they are meeting expectations. - Performance is now measured by arbitrary metrics like Merge Request numbers, commit counts, and comments, rather than actual contributions. - Employees are afraid to speak up for fear of being fired, with an apparent goal to have a certain percentage of performance-related attritions. - Surveys are being selectively shared, with management only disclosing portions that align with their perspective. - The shift to impact reviews discourages teamwork and forces only doing "impactful" work leading to tech debt, hacks, and quick fixes that make systems unmaintainable. - Upper management imposes rigid “talent practices” without considering employee input, creating a toxic environment. - ICs are held to strict accountability standards, while upper management isn't.

      avatar
      Zapier Response
      1y
      Hi fellow teammate, Thank you for taking the time to share your feedback. It helps us get better and grow. The leadership team and I have indeed provided guidance to all managers that they need to be involved in the details of their team’s work to better understand and support their team. If you feel that you aren’t getting the support you need from your manager, I encourage you to reach out to your skip-level manager, or your People Business Partner (HR) so that we can better understand and address your situation. We’d love to hear from you if you have any suggestions that can help strengthen our team as we continue building together. Please feel free to reach out to your manager, People Business Partner, or me if you would like to continue the conversation. - Mojtaba, VP, Engineering
      3.0
      5 Sept 2025

      Leadership Churn

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Pockets of brilliance amongst ICs. Doing the best they can amongst the turmoil. Remote only company is good, but culture feels like it’s being enshitified.

      Cons

      Leadership churn at all levels, near impossible to do any projects with long horizons. Disagreement amongst leadership bands leads to inconsistent messaging to ICs.

      5.0
      7 Jul 2022

      World Class Company!

      Senior customer champion, premier support
      Recommend
      CEO approval
      Business outlook

      Pros

      Zapier has a clear strategy, is deeply interested in helping its customers, and lives its company values everyday.

      Cons

      There are no downsides...honestly! I am not just saying this. This is the best company I have ever worked for.

      Viewing 1 - 3 of 299 Reviews
      Related searches: Zapier jobs | Zapier salaries | Zapier benefits | Zapier interviews | Zapier conversations
      ReviewsZapier reviews

      Glassdoor has 322 Zapier reviews submitted anonymously by Zapier employees. Read employee reviews and ratings on Glassdoor to decide if Zapier is right for you.