Wiley Educational services Reviews

Intense working quotas that only robots could achieve They blame the employees for the lack of interest in their overpriced schools They create fake blog sites to traffic information from clicks and then call that information "Prospective Students" and force you to call them 6 times total plus texts and emails. They lie and say it isnt a call center and then they have to perform 160-200 cold calls a day - and the people youre calling, dodge you like the plague They send threatening emails and love to have "tough talks" The micromanaging is REAL - my supervisor had never managed a day in their life before being in charge of people and it showed. Time is watched - you must announce if you're going to the bathroom, getting water, walking your dog and if your gaps are too long, they start writing you up for "slippery behavior" and they have fired people for this very reason and then sent a team-wide email talking about how they fired those people and to be more mindful #fearmongering They hate giving OT - but demand people work saturdays and late friday nights so you work 6 days a week and only get 40 hours. OT is made out to be this special thing that you wont get if you dont work EXTRA hard, and they make sure youre aware that your OT hours worked needs to be "worth it" for them to approve it and pay it. retaliate against the people they decide not to like - and run audits with your name to try to find things to nitpick while also telling you to work harder and faster

Lots of work to do for the AMOUNT your paid. They sell it as "we aren't a call center" but you're expected to make 160 - 200 calls per day. INSANE! By the time your shift is over, your head is on the brink of exploding. This Job is not a job where when you're done for the day, "you're done for the day". No, if you don't complete your task that day, you have to complete it the next day. If not, you will be questioned. Oh yeah, MICROMANAGEMENT at its finest! EVERYTHING is monitored! your idle time, away to use the restroom, how long you take with phone calls, conversations, and voicemails. In the interview, they preach "oh we are all about work-life balance", well. From personal experience, I work from home and I don't feel like I'm working from home. My ANXIETY is through the roof, I go to bed thinking about how many phone calls I have to meet for my next work day. Your success will depend on what schools you operate for, if you get a crabby school your work performance will show it. It's not your fault, you can't control who picks up the phone. I'd rather work in an office environment than work remotely