Does United Utilities pay their employees well?

According to anonymously submitted Glassdoor reviews, United Utilities employees rate their compensation and benefits as 4.6 out of 5. Find out more about salaries and benefits at United Utilities. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at United Utilities?

92% of United Utilities employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated United Utilities 4.4 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at United Utilities?

Customer Advisor (15) , Manager (13) , Customer Service Representative (10) , Project Manager (10) , Customer Advisor Advanced (9) , Customer Service (9) , Engineer (9) , Customer Service Advisor (8) , Field Service Engineer (FSE) (6) , Senior Mechanical Engineer (6) , Analyst (5) , Business Analyst (5) , Senior Project Manager (5) , Accountant (4) , Credit Controller (4)

What are the pros of working at United Utilities according to real employee reviews?

"Great benefits and pay scales with room for progression if you want to." ((in 61 reviews)); "Great people to work with" ((in 30 reviews)); "good pension scheme and health care" ((in 26 reviews)); "good work life balance allround" ((in 21 reviews)); "Good salary and reward package." ((in 16 reviews))

What are the cons of working at United Utilities according to real employee reviews?

"Management is poor" ((in 13 reviews)); "Project delivery/management, senior management, poor investment, too many managers not enough staff on the ground" ((in 5 reviews)); "No work from home apportunties would have been nice" ((in 5 reviews)); "Encouraged bullying, mental health awareness was a meagre tick in the box, team leader was too busy enjoying getting her ego massaged to realise what was going on, poor quality work encouraged to maintain stats" ((in 3 reviews))

United Utilities Reviews

4.6

92% would recommend to a friend

(520 total reviews)

Louise Beardmore

93% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (520 reviews)

United Utilities has an employee rating of 4.6 out of 5 stars, based on 520 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The United Utilities employee rating is 26% above average for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

520 reviews

4.0

17 Oct 2025

Great company water

Graduate engineer

Recommend

CEO approval

Business outlook

Pros

Learning development, chartership and professional progression

Cons

None that I can think of presently

United Utilities Response

2mo

thank you for your 4* review! we appreciate your feedback and will work hard to maintain your score - UU People Team

5.0

4 Jul 2025

Great place to work

Finance director

Recommend

CEO approval

Business outlook

Pros

Good team dynamics and people doing a great job

Cons

Adverse press which conflates issues

United Utilities Response

11mo

Thank you for taking the time to do the review, it's great to see that you are happy to be working at UU! We will continue working in the background to maintain your 5 stars! - UU People Team

2.0

13 Feb 2015

A once good company ruined by Wannabe's and Deadwood

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Average salaries, with good staff benefits. Good Performance & Development structure.

Cons

A mixture of those who have been there 20+ years who are stuck in their ways and unable to accept of deal with change who plan to remain until they receive severance, or die. Then you have the wannabe's who say yes to everyone above them and stamp over everyone else to get to the top. Work here if this is you, or you work in such a depressing environment already that you are used to being controlled like a slave.

Viewing 1 - 3 of 520 Reviews

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Warrington, North West England, England

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