Tidio Reviews

Poorly run company as a whole. The CEO struggles to understand people management, and fails to hold back and filter his non-verbals when upset in front of the full company. He has a misunderstanding of what it takes to lead with honesty, always stating he wants to be transparent. It's a falsehood and lands poorly with much of the company. The Marketing team is deep in struggles to achieve what is needed to hit goals. Even worse, the CMO chose to leave last year making it unclear whether it was him, or whether it was the lack of support in the initiatives he wanted to put in place. Efforts ARE in place to improve, but there is no sign of improvements after months and months of talk about marketing growth. Nobody knows the brand, and this isn't going to be easy to change without experienced leadership and increased budget. Unfortunately this means the outlook is grim for 2024 across the board. Scary scenario for all. The focus seams to be on saving money on talent rather than hiring the best talent. They do so by hiring people on contract, and from regions that ask for less pay. This is very problematic as all the large majority of important roles are held in Central Europe. Look at the CMO role... they want it hired in Spain instead of looking for top talent in London, or the USA. My guess is that this is directly related to the belief that spending money on salary isn't worth. Sales leadership is terrible. The Head of Sales came and left quite quickly. Bad sign. The leadership leftover is inexperienced and ineffective in communicating or strategising anything that will impact the numbers. So that department is sitting idle, showing no signs of being able to achieve the goals shared in company all hands. The product is falling flat. All bets are on the AI which is cannibalising chatbot revenue. Core customers are dropping off and Tidio+ is failing as it is positioned poorly against Tidios own offerings. This is before even attempting to sell against competitors. Focus is also on email Marketing and other features. Project managers aren't trusted and the products are beginning to lose focus. I would be cautious of the positive reviews. This isn't the feeling anyone gets on company all hands. People are neutral at best.

I worked at Tidio for over 2.5 years, and while my time there had its ups and downs, I feel compelled to share my experience, particularly in how the company handled the end of my employment. During my tenure, I received salary increases and promotion which I earned and greatly appreciate. Only 1 month after last salary increase and positive OKR and performance review, I was suddenly let go and offered a significantly lower position, going from the Head of CX to a Senior Specialist. This abrupt shift in my career trajectory was disheartening, to say the least. What troubled me the most was the apparent lack of fairness and transparency in this decision. It was not my manager who made this deviation (he told me that) but the CEO, who made this call, leaving me feeling undervalued and unfairly treated. While I had positive experiences during my time at Tidio, the way my departure and the significant downgrade in my position were handled has left a lasting negative impression. I na we had a chance to talk about it with decision maker. I received compensation for this “lay off” but still I feel very bad that even my direct manager didn’t agree with a decision he had to make. This type of issue happened first time in my life and hope it’s a last one. It’s the first company when I really enjoyed to work because of freedom I had but also the worst if we to all how the cooperation ended. I hope my review helps shed light on this aspect of working at Tidio. It's essential for potential employees to be aware of not only the positive aspects but also the challenges they might face, especially in terms of job security and decision-making processes.