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      OpenText

      Engaged employer

      OpenText Technical Support Engineer reviews

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      3.0

      35% would recommend to a friend

      (32 total reviews)
      avatar

      James McGourlay

      29% approve of CEO

      45% positive business outlook

      Ratings by category

      4.1

      Diversity and inclusion

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.0

      Culture and values

      2.8

      Career opportunities

      1.8

      Senior management

      Technical Support Engineer employees have rated OpenText with 3.0 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an average working experience there. OpenText is rated 22% below average by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      32 reviews
      4.0
      7 May 2026

      Supportive teams and good benefits, but no remote work

      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      * Support teams are close knit and work well together. * As an individual contributor, there is no micro-managing other than to say that hire ups want their reports to be clean, so document your cases regularly. * Management is easy to talk to. * Good benefits. * They are focused on AI. * They give you the tools that you need.

      Cons

      Company motto is we are better together which means they want you in the office, so it is unlikely that remote work will be allowed in the future.

      2.0
      25 Apr 2026

      Poor employee and customer value leads to dissatisfaction

      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      I no longer work there.

      Cons

      They do not value their employees. I was told to never take more than a week off at a time, or it was proof you were not needed. They do not value their customers. Channels created to allow customer feedback to management were shutdown because management did not want to have to deal with customers upset about product issues caused by their cost cutting.

      Viewing 1 - 3 of 32 Reviews
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      OpenText reviewsOpenText Technical Support Engineer reviews

      Glassdoor has 6,376 OpenText reviews submitted anonymously by OpenText employees. Read employee reviews and ratings on Glassdoor to decide if OpenText is right for you.