IntouchCX Reviews

Insurance does not cover anything for weight loss which is not ideal when you work 40 hours a week at a desk. They will hire just about anyone and when needs demand it will promote people that are not qualified or should be in that position. There is no job security even if you are a great employee who has proven themselves because if your program sunsets and there is not another program to move you to you are let go, sometimes without notice. My program is sunsetting and we are all being let go even though my team is all tenured, have proven themselves, have great stats, and attendance. They offer incentives but sometimes do not follow through with those incentives. Do not believe anything promised unless it is in writing. No paid holidays.

Was hired for one position, at interview told my hour range and it was M-F, but a week and a half into training was switched to another team. This added a week to the training and we were not told that now meant we worked on Saturdays until training was almost complete 2 1/2 weeks later. Then it was as if there was something wrong with the group that we weren't pleased with the change!?! No apology, no trying to work around your schedule just - now you work Saturdays, too bad so sad. I'm looking for a job now. I wouldn't work here. They don't value their people. The job is SUPER stressful. There's too much information to teach you, you learn processes and basics and spend the day winging it, praying your answers get answered in Slack, which they may or may not, in the 2 minutes you can have someone on hold. Not for anyone with anxiety. Not worth the amount they pay either, and you'll never get a merit raise, just moved to a new position with more stress like a pawn in a chess game.