Pros
Good people who are sadly being used, good software.
Cons
No transparency from leadership. Look for short term wins instead of long term growth. Won’t play the long game. Business killer. Causes revolving door. Need to build a culture from inside out, not outside in. Trying to band aid together a suite of offerings but it’s not going to work. Sell off your only good offering of the Identity Verification to someone. Bad marketing and crappy leads. Spend more money on marketing so that 95%++ of the leads aren’t poor. They say marketing vets the leads but when Airbnb leads for sole proprietors and gentleman’s clubs come up, or a French company with French writing, they’re not being vetted. DO TRADE SHOWS TO ALLOW AWARENESS. Of course costs must make sense but if they do, spend it. One trade show per quarter per salesperson. 40 a year. But again, that’s long term thinking and a true strategist has that but not here. Leadership doesn’t understand that deals take time and should know that because the CEO or Chief Revenue Officer hasn’t closed a single one. Any mention of mastercard one more time and we were going to lose it as a sales team. Hot take: it’s not happening, dude. Stop being a fraud. Chief Revenue Officer had position in same space prior to coming to IDN and no one followed him to Intellicheck. What does that say? 8 of 11 people have left within 6-9 month period. Will protect himself at all costs and leave his team out to dry. All about himself. Selfish guy. No built out office/administrative team or customer service team, if any of these people left they wouldn’t know what to do. If the small amount of people working in that capacity leave (they are very good people who are too loyal to this place), it’s game over. Why do two or three people in mid to slightly higher than mid tier positions hold this power when you can clone them and give them help and help business run more smoothly? Higher ups too lazy and brain dead to do so. Everything starts and ends with customer service.
