employer cover photo
employer logo
employer logo

Harris County Public Library

Is this your company?

Harris County Public Library Reviews

3.2

43% would recommend to a friend

(57 total reviews)

31% positive business outlook

Harris County Public Library has an employee rating of 3.2 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harris County Public Library employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

57 reviews
1.0
15 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Fertile ground for career climbers, sycophants, and sidekick toadies. Decent insurance. But is that really a pro if they are lawfully required to provide it? Decent retirement. But can you stay with HCPL long enough to retire?

Cons

HCPL is an unprofessional place to work, managed by unscrupulous c-suite executives who spread deliberate misery upon their staff and too often seem self-assured and empowered by the iniquity they wrought. Before taking a position here, please consider the following: HCPL pay badly. A master-degreed librarian will earn $45,000 a year, paid hourly via a weekly timesheet. That’s $45,000 a year if you have zero years experience and it is $45,000 a year if you have fifty. HCPL pay high-school graduates with IT experience more than their ALA accredited, master-degreed librarians. HCPL executives make up to four times the yearly salary of their librarians. All division directors earn six-figure salaries. HCPL administrators and managers enjoy the privilege of working from home. Branch staff do not. HCPL construct a specious, faux-military ranking system composed of a tiny number of lead-from-behind generals ruling over a horde of expendable privates in branch library foxholes. Working from the comfort of their homes, HCPL generals gleefully order their privates to charge into battles they themselves would not deign to supervise, let alone participate. HCPL make all decisions. Approval must be granted for even the most miniscule of endeavors. Nothing is too micro for HCPL to manage. Turnover is high at HCPL because HCPL never stops purging employees who do not meet their standard of “compliance.” HCPL enjoy a seemingly unlimited pool of potential applicants. As a result, HCPL lean into the tactical advantage they have over employees and replace them when they inevitably quit or are forced out. HCPL value compliance more than anything and they fire and hire until they achieve their exacted unprincipled equilibrium. HCPL do not care for the physical and mental health of their employees. And they especially do not care when they themselves are the source of employees’ illness. HCPL enforce their own policies inconsistently in service of their self-interests. HCPL reprimand staff for both following written rules and policies and for not following them. HCPL use inconsistent policy enforcement as a bludgeon to push out and/or fire staff who openly criticize or protest their management. HCPL devalue, underuse, and misuse their librarians. Many of the administrators vocally heap seething contempt upon working librarians despite the fact that nearly all of them used to be working librarians themselves. HCPL hold in contempt librarians and librarianship. HCPL disrespect the very profession they purport to safeguard. HCPL reward and promote sycophants and toadies. HCPL blackball critics and the outspoken. HCPL pushes out and fires critics and the outspoken. Sycophants and toadies are a useful barrier used by HCPL to shield themselves from their employees. Combined with the faux-military ranking mentioned above, HCPL rule with impunity and command their all-too-willing lickspittles to absorb and deflect any blowback. In the last few years, HCPL have created and added a number of administrative positions. Staffing at the 26 branches has remained flat. In the last year, HCPL added a new division director position, “Research and Development.” This person’s sole responsibility is to brainstorm, design and implement new “fundraising” programs for the libraries. HCPL strive to monetize their public libraries and generate revenue. In 2021, HCPL introduced passport services at eight of its library locations. Passport fees bring in approximately $500,000 per year. Initially, HCPL intended to keep all that money for themselves, but could not articulate on what nor under what oversight. Additionally, HCPL perfunctory refused to discuss paying staff more for processing passports or hiring additional staff to process them.

1.0
23 May 2022
Recommend
CEO approval
Business outlook

Pros

They are few and far between. Insurance is the best part, and that it is in the Texas retirement system. That is about it.

Cons

Heaven forbid they ever give raises or pay employees for the jobs they actually do. At smaller branches you are expected to do tasks far outside of your job description, but you will not get paid for it. Poor support from administration, especially if you are at a location that is not as important in their eyes. Floating collections for children's materials is a big issue. Smaller branches aren't able to keep new books. They come in, leave, never to return. HR does a very poor job of working through problems. Even when they are told of the culture and bullying at branches, they do nothing about it and instead basically push people out and let the toxic staff stay. There are branches with high turnover due to employees who bully newer staff to get what they want. Administration will cater to employees who have been there for a long amount of time. There was an employee who they created a job title for because they had been there so long and felt they deserved a new title. If they want the job and position of a librarian, then they can go to school and get their degree. Administration allows employees who have extensive records of wrong doing stay and continue in positions they are not equipped to handle. There was an employee who HR/Admin knew was committing time theft and doing a number of things against policy, but they "moved" the branch manager to another location. Expectations and roles are changed on a whim and then people do not know their places. HCPL is consistently creating more positions in the administration section, when there are branches who are struggling to stay staffed. This is largely due to their incompetence. When the same issues come up at a branch and two core staff members stay, while everyone else leaves, maybe they should listen to management when they say someone is toxic and bullying employees. HR will tell you that you "need professional help" and basically say you shouldn't feel the way you do. Administration does not support management in the slightest. They will just as swiftly throw you under a bus than help you fix things. If administration decides they don't like you, you will never get a promotion in the system. You will be stuck in the same dead-end branch and never advance. "Red Carpet" challenges are a joke and they do NOTHING to help. Toxic. Toxic. TOXIC.

1.0
5 Dec 2021

Worst decision you will ever make, very toxic work environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits that are low cost. Wide variety of collections to borrow from. That's really it.

Cons

Working here is the most stressful experience I’ve had in my entire life; there’s a reason why there’s always so many openings with this system, and it’s not from retirement/promotions. Panic attacks are to be expected. You will cry at work more than once. Everything that is noted on here is what have been perceived/observed. Management and administration rule with a Kafkaesque (please look this up if you don’t know what it means) iron fist. Complaints/suggestions are not welcome…at all. Usually if you share any input, you will have a target on your back. If you do not say yes to every little thing, you will most likely have a target on your back. If you cannot meet what most would say are unrealistic “expectations” you will most likely have a target on your back. Firing/getting pushed out seems to be very commonplace for this system. Gaslighting, intimidation, manipulation, character assassination, and castigating is to be expected. Management, HR, and executive director are very aware of these concerns, they all seem to perpetuate this repulsive behavior. It seems that it does not matter how hard you work, how nice you are, and how committed you are, if you are not the favorite, you do not matter. Management seems to constantly tries to pit employees against each other so you can focus on your equals and not on them. Everyone that is not management or admin seems to be expendable. Absolutely no sense of autonomy, everything, and I mean EVERYTHING has to be preapproved by your supervisor. Also, everything you do is constantly being micromanaged. If you start to feel burned out or miserable, LEAVE IMMEDIATELY. Things will only get worse from that point on. If management sees or hears that you fill that way, they will push you out even if you were a favorite. I must say, it is not like this either at all or to this extent in other branches when concerning management, just do your research on which libraries always seem to be hiring. Also note, the ones that say this place is great are usually newbies that haven’t seen or heard anything yet.

Viewing 1 - 3 of 57 Reviews

Glassdoor has 60 Harris County Public Library reviews submitted anonymously by Harris County Public Library employees. Read employee reviews and ratings on Glassdoor to decide if Harris County Public Library is right for you.