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First Choice Coffee Services

Engaged employer

First Choice Coffee Services Reviews

3.4

51% would recommend to a friend

(107 total reviews)
avatar

Yusuke Kosuge

100% approve of CEO

52% positive business outlook

First Choice Coffee Services has an employee rating of 3.4 out of 5 stars, based on 107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Choice Coffee Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

107 reviews
3.0
16 Jan 2026

stuck on the 90's

Recommend
CEO approval
Business outlook

Pros

insurance, they pay be the hour, 8 hour work day

Cons

the time off and pay need some work. it shouldn't take 10 years to get 3 week of vacation. They need to care about the employees we all feel like just a #. A little bit of recognition goes a long way.

1.0
22 Sept 2025

Outdated, Poor Management

Recommend
CEO approval
Business outlook

Pros

Flexible scheduling Good work life balance

Cons

Stuck in the 90s, horrible CRM system

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First Choice Coffee Services Response
8mo
Thank you for taking the time to share your feedback. We’re glad to hear you appreciate the flexible scheduling and work-life balance we strive to provide. We understand that experiences with tools and management can vary, and we value the perspective you’ve shared. While we use HubSpot as our CRM, which is a modern system, we recognize that no tool or process is perfect for every user. We also know that leadership plays a big role in the employee experience, and we are always working to support and strengthen our management team so they can best serve their teams. Your openness helps us better understand how employees experience our workplace, and we truly appreciate your input.
3.0
9 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Pay is solid and competitive. Great benefits.

Cons

Upper management (Operations manager and GM.) need some major changes. Overtime isn’t an option, it’s required. Work flow needs some work.

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First Choice Coffee Services Response
11mo
Thank you for your feedback. We’re glad to hear you found our pay and benefits to be competitive—we work hard to provide strong support for our team. We’re also sorry to hear that your experience with management and workflow didn’t meet expectations. Feedback like yours is important and helps us identify areas where we can grow and improve. We're actively working on leadership development and evaluating ways to improve work/life balance, including how we manage overtime and overall workflow. We appreciate your time with the company and wish you the best in your future endeavors.
Viewing 1 - 3 of 107 Reviews

Glassdoor has 107 First Choice Coffee Services reviews submitted anonymously by First Choice Coffee Services employees. Read employee reviews and ratings on Glassdoor to decide if First Choice Coffee Services is right for you.