Exeter Finance Reviews

3.7

60% would recommend to a friend

(420 total reviews)
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Jason Grubb

81% approve of CEO

66% positive business outlook

Exeter Finance has an employee rating of 3.7 out of 5 stars, based on 420 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Exeter Finance employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

420 reviews
1.0
25 Feb 2015

CEO is Mr. Fix it if you read the reviews

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Is based in a right to work state. Still hiring (but at lower than industry average wages for Collections and Credit Division).

Cons

CEO is a Micro Manager. Berated ENTIRE employee base by e-mail in the State of Texas for not showing up during an ice storm and then stated by e-mail "The news media did make a big deal of the weather as they always sensationalize the story." YUP, blamed it on the media! I might also add that the CEO stated that he "personally drove into the office" during the ice storm. Yeah! He personally drove in all by himself! No driver or anything ! Our fine CEO then stated that we "Chose to take PTO without prior approval" during the ice storm. (The State did not give us permission! We chose safety over work!)

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Exeter Finance Response
11y
Thanks for writing this. It is unfortunate that you feel the need to write a comment in a public forum rather than raise your concerns directly. Real leaders raise concerns directly and openly and work through them. The facts are the inclement weather team made the decision at 5:30 a.m. that the offices were open and it was BAU (I am not on the team). I never ask anyone to do anything I won't do myself. I did drive myself to work as I always do. I welcome the feedback but please try to get the facts straight in the future.
1.0
14 Aug 2017

Auto Lending Professional

Recommend
CEO approval
Business outlook

Pros

Good growth prospects, company operates in a very pprofitable niche and is finally turning profitable. People are friendly by and large.

Cons

Level of nepotism is unbelievable. Sr leadership ((particularly CEO & CHRO) are hiring sons, daughters, nephews, nieces like crazy. Every 2-3 weeks a new one shows up. Mid-level managers don't have the backbone to push back. I wish I was exaggerating, but unfortunately it's true. Really demoralizing to be in such an unprofessional environment

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Exeter Finance Response
8y
From our CEO, Jason Grubb: "With over 1,000 employees nationwide, our philosophy is to employ team-oriented individuals with a strong work ethic who possess a high capacity to learn and an entrepreneurial spirit. We welcome the opportunity to hire ANY referral (we do not discriminate against relatives), provided they meet all the minimum requirements for the position. A major concern within most organizations is that a certain employee receives preferential treatment or is promoted into a position for which they are not qualified. This is a common risk in most companies and is not isolated to just relative relationships. More often than not, this type of “breach of trust” occurs with friendship relationships. Unequal treatment of employees regardless of the relationship (friend, relative, partner or prior colleague) is not acceptable at Exeter. Every Exeter employee is expected to perform their daily assignment for which they are compensated. Exeter has a strict nepotism policy, which prevents relatives from reporting to one another or exposes Exeter to malfeasance. Often times nepotism is created after an employee’s start date given common workplace relationships. Given these circumstances, Exeter treats both types of Nepotism (pre & post-employment) cases the same. In addition, we believe Exeter’s improved profitability is a reflection of our strategy to bring in, retain and promote individuals that exhibit our culture of excellence. I would appreciate an opportunity to discuss in person. Please feel free to reach out to Human Resources, and they will in turn schedule a meeting with the appropriate parties. During that meeting we could also clarify (correct) some of your numbers. We value your opinion and would welcome the opportunity to explain any decision we have made thus far. FYI, my door is always open!"
2.0
9 Jul 2017

A long way to go...

Recommend
CEO approval
Business outlook

Pros

Location is convenient if living outside of the City. The ground floor employees have a genuine desire to bring success to the company.

Cons

Management constantly (literally) reminding you that you are replaceable. Very "call center" mentality for a company based on financial solutions and lending. Complete lack of communication throughout the entire company Shady and unethical business practices when having to address payroll issues, of any sort. Absolutely no room for growth as almost all hiring is done from outside of the company.

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Exeter Finance Response
8y
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. We are constantly refining the way we operate and that is only possible thanks to employee feedback like yours. Please know that we are listening. We remain committed to a culture of excellence and will do what it takes to fix it. To discuss further, email us at: JoinUs@exeterfinance.com
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Glassdoor has 437 Exeter Finance reviews submitted anonymously by Exeter Finance employees. Read employee reviews and ratings on Glassdoor to decide if Exeter Finance is right for you.