5.0
5 Feb 2026
Current employee, more than 5 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
I've been lucky to work at Zendesk for a long time, in different areas, with many excellent colleagues. Overall, I feel very lucky to have the opportunities I have and to work with an outstanding, diverse, and globally-distributed team. The AI wars we're entering into are a crazy time. But I think Zendesk is one of the best places you can be for them. There are challenges, but we're working on them together.
Cons
Being globally distributed, it can be a little hard to box off your workday to certain hours. The company has also gone through pains as the tech market and AI wars have evolved -- layoffs were hard, sometimes we win and sometimes we lose.