Pros
The people are wonderful and the company has a great vision and great design. Rod carries the company forward beyond a lot of antiquated practices of tech companies in NZ and AU. Has a great chance of becoming the global accounting system most businesses will choose.
Cons
With HQ in NZ, most product work happening in AU, and forward operating offices in UK and US, there is a lack of communication and an air of animosity from those in the "mothership" region of NZ and AU. If you work in the US and try to get cooperation from your counterparts in NZ and AU, they are probably ignoring you, being snarky, and wondering why Xero is paying some idiot in the US who clearly doesn't know what they're doing. This is because in the NZ - AU region Xero has exploded and employees there have a huge sense of self importance. Meanwhile in the US Xero must strive to act as a startup and meet this market's needs with agility. The pattern is that the company keeps firing it's US teams for not delivering results while the root of the issue is that the teams in NZ and AU don't want to put any work into what will win the U.S. market. Classic innovators dilemma to reinvest in your big growing market, and let the much bigger, harder to crack market, languish. This is why I titled this review "Politics will kill Xero". If Xero can't figure this out they may not make headway in the U.S. and some other upstart will do the work necessary to win the U.S. There is no shortage of people ready to try.