2.0
15 Jan 2026
Former employee, less than 1 year
Napier, Hawke's Bay
Recommend
CEO approval
Business outlook
Pros
I’m not naturally strong with phone calls, so working at Xero pushed me outside my comfort zone in a big way. I did develop my phone skills because I had to use them every day, but it also meant I spent a lot of time mentally preparing myself before each call. That affected my performance metrics, and I wasn’t able to meet the KPIs consistently. I was let go after three months.
Cons
The people were kind and the environment was supportive, but the role is very performance‑driven. If you’re considering applying, make sure you’re comfortable with phone‑based work, confident you can meet the KPIs, and willing to ask for help early and often. It’s a great place to grow if the role aligns with your strengths.