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      Xero

      Engaged employer

      Xero reviews

      Culture has changed - Customer Experience Specialist Xero Employee Review

      3.0
      15 Nov 2025
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Was great workplace when I first joined with flexible working and empathetic managers.

      Cons

      The culture has changed. Micro managing and unrealistic expectations.

      Explore other reviews about Xero

      5.0
      24 Apr 2026
      Partner consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and solid benefits

      Cons

      Could be a bit chaotic at times

      1
      3.0
      30 Jun 2026
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Impressive onboarding for new hires. Benefits incomparable to other organizations.

      Cons

      Pay not sustainable AI introduction caused layoffs for department No room for growth as other continents had priority instead of US candidates.

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