Skilled employees but poor IT infrastructure - Anonymous employee Western Union Employee Review

4.0
10 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly working evironment and professional colleagues

Cons

Outdated IT infrastructure hurts efficiency improvement opportunities

avatar
Western Union Response
7y
Thank you for your review! We appreciate your insight and are happy to see you'd recommend WU as an employer.

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

See reviews by: Helpful|Rating|Date|All