One of the least professional I've worked. Lack ability to be decisive, to empower, to train, to be fair and to lead. - Anonymous employee T-Mobile Employee Review

2.0
1 Feb 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits and the Frisco Call center location has a nice on-site fitness center and deli. The front-line employees at Call Centers are well trained.

Cons

Very difficult to advance with the organization. The Company talks about truely living the values such as work/life balance but be prepared to work many hours. Although the front line employees are given much attention and focus with new systems and training the support staff is not granted the same.

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5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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