Pros
Ever diminishing benefits, though they still have some decent benefits If you are good at branding yourself and networking but not so great at your job then you will get promoted quickly. If you can sell and do not care about the customer you will get lots of commissions Mental health care (you may need this if the job gives you PTSD)
Cons
Customers upset at misquoted deals and promos Customers upset at having to call back over and over due to non resolution of issues Harassment form management (both low and mid level) Constant chase for CRT regardless of call resolution, plus the need to add in multiple sales pitches on each call, and weekly/daily sales quotas. They push for unpaid work on lunches and breaks. If you do extra work then credit will be assigned to someone else for the work. Toxic work culture, favoritism Very anti-union do not be seen talking to the people trying to start up a union for T-Mobile this will results in less then pleasant results for you. The outsourcing companies have a habit of making undocumented promises