Sr. Account Support Rep - ASR (Account Service Representative ) T-Mobile Employee Review

5.0
15 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Lots of freedom, in the field most of the time. I have a really good account manager who always look out for me when the dealers try to put blame else where. Decent pay, really good benefits. Overall great position. Hired as a T-Mobile employee

Cons

The position is an indirect sales position. There are a lot of things you have to control that's out of your control. Dealers can be very shady with unethical business practices. A lot of the dealers have no accountability and want corporate to do everything for them

Explore other reviews about T-Mobile

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

This has been the best workplace for me so far. Love the energy, management, people, workplace, free food every now and then, great coffee.

Cons

IT department can be more proactive.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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