Pros
The company was obviously in ttransistion from a "break fix" operation to a professional services organization. Training at all levels had been negelected resulting in poor service. The individual associates are friendly but it is a very closed network that does not welcome outsiders. They value years with the company over ability. Discipline is poor resulting in poor performers being moved around from department to department. The company is resistent to any Six Sigma applications to service.
Cons
Training at all levels had been negelected resulting in poor service. The individual associates are friendly but it is a very closed network that does not welcome outsiders. They value years with the company over ability. Discipline is poor resulting in poor performers being moved around from department to department. The company is resistent to any Six Sigma applications to service.