Some good, some bad - Anonymous employee Netflix Employee Review

4.0
16 Apr 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people all tend to be very bright, talented and hard working. There is almost no deadwood. Historically, everyone made decisions based on the good of the company as a whole instead of what is good for their own teams. The atmosphere was one of mutual respect. Everyone knew everyone. As the company grows it feels like that closeness, respect and shared purpose is getting lost. Still, it is a good place to work in many ways. The folks at the top are the best I've ever worked for. In the engineering departments, everyone in management all the way up to the CEO is very technical. You can explain anything to any of them without their eyes glazing over. The fast pace means that you never get bored. There is always some new, interesting challenge. In the nice to have category, they have free lunches. Many people complain about them, but I always thought they were pretty good. They'll all provided by the same vendor though, so it's easy to get tired of them. The buildings are nice enough. It is easy to get whatever hardware, software, or gadget you think you need. Top-end Mac or Thinkpad with a giant display? An extra desktop or two? Whatever, just put in a ticket and you'll have it in a couple of days or sooner. Need some nice servers for your project? A couple hundred cloud instances? It's all available with minimal fuss.

Cons

When it comes to people, Netflix is a throw away culture. Most people last somewhere around two years before they leave or quit. There seems to be no barriers to stop a manager from firing anyone that works for them. If your manager likes you, everything is peachy but if s/he doesn't like you for any reason at all, you're quickly out the door. A lot of time gets wasted by new people trying to figure out how a thing works, or (more often) just ripping it out and creating something new since whoever built it is long gone. Then these new people move on to the next company and the cycle starts again. The "high performance culture" in practice means that there are very few useless people. The downside is that you always know that your job is temporary and you're always worried that you'll be fired. It's a stressful way to live. Netflix prides itself on being a "nimble" company. It will occasionally do amazing things in a very short time period. Deadlines can be crazy and they often don't take into account other work that needs to be done. Projects don't replace the workload you already have, they just add to it. Many times you'll deliver on a deadline only to find out that the work was unnecessary as someone decided to completely change the architecture or cancel the project completely. Everyone is assumed to be available 24x7x365. Email is sent and replied to at all hours of all days and nights. You can never let go of work. Lastly, the company philosophy is to pay employees and let them decide what to do with the money, so there aren't a ton of perqs for working there. Benefits are okay but not great. No real gym membership, onsite masseuses or anything fancy. The whole company used to go to Sundance every year (payed for by Netflix) but they stopped that some years ago.

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Pros

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Cons

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3.0
20 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Paycheck - So many good people - Such a great service - Hope

Cons

I have been working for a year at Netflix. I've seen what was supposed to be very mature people, sharing absolutely almost no contact that anyone would qualify as "human". Sure, that sounds hyperbolic, let me develop (and maybe cherry-pick a little). Have you heard about our culture? The one about giving candid feedback? - I have seen people complaining of behavior they literally demonstrated themselves in the following days. But I have also seen these feedbacks resulting in tears both in the eyes of HR persons or fellow engineers. How human does that sound? Have you heard about our culture? The one about not tolerating brilliant jerks? I have nonetheless seen angriness and frustration, expressed in private, public and meeting. People rejecting new ideas by default, like, any ideas they wouldn't have worked themselves on for days wouldn't count. Even if those ideas are from the best examples in the industry or academics. How many publications/contributions have you seen from Netflix to computer science in general? How does it compare against any other company of that size in the Bay Area? Can you imagine either the real insecurity (x)or the lack of innovation that could lead to this situation? Except for a few managers, directors or VPs feeling free enough to behave at work in the same way than how they live, almost every engineer I have been interacting with, have shared as little as possible about their private life. The rare exceptions of interpersonal exchange ends up around some sort of competitive behavior: Who is the most geeky, sportive, owns the fastest car/biggest house/visited the strangest place. I've heard workaholic people complaining about ambitious peers who were over-managing, over-working to get even more work to do after. I feel like we're past workaholism at this point. Maybe there are a lot of shy people! Maybe there is a culture of fear, not only of being fired, but also a fear of interacting with people going to be fired. Maybe it's all in my head, maybe people giving 5 stars to their experience here don't care the human aspect of a company. And maybe they're right. What about your crush, your fears, your desires for the future, your appetite for life? I've been blessed to work in enough large companies to know that the behavior that I'm seeing in Netflix is not a healthy one. I've also been lucky enough to work in other industries more socializing than tech and I can tell that Netflix has a lot to do on that side, and off-sites or team meeting won't solve that problem. I am afraid about the tragic, but inevitable consequences of the ways people operate in this company: I guess that the day the worst will happen, it will be addressed in an impersonal memo by Reed; followed-up by 1 or 2 reminders during offsites. Possibly commented by HR in a Q&A document. And move on. This company seems as reactive in its management of people as it is proactive in its business operations. I still work at Netflix though, not only for the paycheck, but because I hope. I hope it will change. The needed change can't happen from a candid feedback, a Q&A, or only from inside. Change has to come from everyone, including people who take time to read comments like this one. Netflix has so many good people and offers such a great service. As a curious Netflix employee reading this review: think about your past, isn't there a big human thing that you would love to feel again in your current company that you've felt in the past? As a candidate: think about what would be a good question to ask to that HR partner once your package is almost here to be offered to you, think about that comment you make at the end of an interview when you're being asked by an engineer: "Do you have any question for me?" What Netflix needs is an inception, something that anyone and everyone would think about after leaving the call or the room they were sharing with you. Ask yourself, and then the others, the question you should ask if you think you want to spend a good amount of your life and energy in the place you're applying for. - Will I learn and contribute to the knowledge of other's? Even outside the company? - Will I see emotional responses from my peers? Will that be for other reasons than being fired or bluntly criticized? - Will I find a friendly environment that will nurture my appetite for life? - What is the amount of emotional interaction (celebrating, sharing, playing) to expect from a company whose service is the best to "entertain"? - Do androids dream of electric sheep?

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