Product Managers stay away from the narcissistic CPO - Product Manager MuleSoft Employee Review

2.0
16 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Product has the right market fit One of the best Sales teams in the valley Office is pretty nice

Cons

The Product team changed leadership in early 2016. Since then 10 members of the PM team (8 PMs, 1 UX and 1 Docs) have left, and 5 key engineering leaders have left. All mostly because of the CPO. He publicly humiliates people, berates them, and mocks people and teams in their absence. He refuses to listen and tries to play the 'alpha male' in which he seems to have the best opinions and answers. I have personally witnessed the culture shift in the PM organization, and am very sad to say it's going to take the company down if not addressed.

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MuleSoft Response
9y
When a friend told me about this review, I have to say I was kind of shocked. I've been at MuleSoft in the Product org for 4+ years, and I've worked with our CPO since he joined this year. I've been in countless meetings with him and have never seen him humiliate or berate any publicly or privately. If he was as you described, I agree it would be a major problem. As you can imagine, I care deeply about our culture and I've lived through the changes you mention. Yes, there have been some departures as the organization has changed with Mark's new direction. Going from a small Product org to a larger one, at the rate of growth MuleSoft is experiencing, is hard. There's high customer demand. There's a finite rate at which you can hire. And there's a strong push for excellence in terms of quality, experience, and scale. Personally, I think our CPO has done an excellent job over the last year of really upping the bar and helping MuleSoft go to the next level. He really has been transformative for the company. I also keep in close touch with all the PMs, and overall everybody seems happy with how he's improved the overall Product org. Even when I talk with some of the people who have left, they like and respect him and were shocked at the tone of this post. I know that the leadership team would be more than happy to anonymously discuss your concerns. If that's something you're not comfortable with, please feel free to reach out to me too.

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