Pros
- Great direct colleagues and a true sense of team.
Cons
- Completely incompetent middle management that will speak to you as if you were someone they were bullying on Snapchat. Not a drop of professionalism. -Zero recognition of hard work. If goals are met or exceeded, they are set higher without your knowledge and you will be told that you never met them in the first place. -Actively avoids paying bonuses, changes the bonus structure about every 3-4 weeks if anyone comes close to meeting the requirements. -Almost the entire CX department comes from Uber, hired by a hiring manager who came from Uber, which hilariously is a company known for an absolutely terrible customer experience. - Zero upward mobility, even before the company was acquired. - Teaches CX to be better at “de-escalating” when customers are angry about shady and dishonest practices (delivering payments in a different format than was requested by the sender for profit) rather than taking feedback and avoiding escalation in the first place. - Changes QA scorecards about every 3 weeks, and will threaten your job for not keeping up with these changes.