A Promising Start That Quickly Fell Apart - Anonymous employee Lavazza Employee Review

My experience at Lavazza started reasonably well, and the need for growth and modernisation was clear from day one. Unfortunately, things deteriorated rapidly. Increasing pressure from Italy combined with a lack of competence within the UK management team created constant delays, confusion, and misalignment across projects. There was very little preparation, no meaningful support, and a surprising absence of useful tools or reliable reporting. Instead of adapting or adopting new methods, management insisted on using outdated reporting practices even though the knowledge and capability to maintain them had already been lost. This closed‑minded approach made progress unnecessarily difficult and slowed down every initiative. Overall, the environment became frustrating and inefficient, with poor communication and a leadership style that resisted change rather than enabling it.