Please mark this review as helpful, otherwise HR will delete it!!!! - Anonymous employee Kerv Employee Review

Oh boy, where do I start? • This company knows how to talk the talk but have zero idea how to walk the walk. "Customer first"? Kerv claims to put customers first, but the reality is different. Many customers are actively ripped off, though a few subcompanies do genuinely care about providing good service. • Work/Life Balance: The company talks about supporting mental health and rest, but in reality, many employees work late nights and weekends every month due to chronic understaffing, especially if you're not in a flashy department like sales. Expect to get signed off for stress regularly. • Promotion Practices: Getting promoted here is all about playing favorites. If you're in the inner circle, you'll get better opportunities and more leniency, even for questionable behavior. • Privacy Invasion: Be prepared for your private conversations and activities to be monitored and used against you. Management keeps tabs on everything, even WhatsApp chats and lunch conversations. They’ll actively use these against you as punishment. • Unrealistic Deadlines: You'll often face impossible deadlines. Offering sensible advice gets you ignored or removed from projects, and trying to be realistic might eventually push you out of the company. • Silencing Dissent: Kerv aggressively manages its Glassdoor reviews, deleting anything below 4 stars. Only select employees get the "Great Place to Work" survey, making their accolades dubious. • Sexism: Gender discrimination is rampant, particularly against female senior managers. Despite talking about diversity and inclusion, most leadership roles are held by white men. • Blame Culture: Management frequently throws employees under the bus to cover their own mistakes. They often lack the knowledge to perform their duties and refuse to admit it, passing their responsibilities onto new staff without proper guidance. You WILL get sacrificed on the altar of “I screwed up but I need to cover my back!” TL;DR: Do apply to work at Kerv if you enjoy and excel at backstabbing, office politics, and Machiavellian shenanigans (If you know what Machiavellian means without Googling it, why are you applying here, you're too smart for this place. Please, you deserve better). If you really must apply to work at Kerv, don't apply for Kerv, go to one of the subcompanies. The legacy companies are much nicer, caring and supportive. You'll be better looked after there, and have the chance to get promoted off the back of someone else's work from the main branch, so better money and less work - win win. Don't apply here if you value and respect yourself as a human being.