Company living two lives, Retail in transition - Store Manager Goodwill Employee Review

3.0
30 Mar 2014
Recommend
CEO approval
Business outlook

Pros

Great Mission, Genuine benefit to community, New Hires in Retail Management ( Director of Retail) could make a good place to work into a great place to work. An active second chance employer. Programs are community life savers and the desire to make a difference is real and actionable.

Cons

Poor Management in retail segment. 21 retail stores in local area chapter have at best mediocre management with a few notable standouts and inexperienced retailers at the store level. Any previous retail experience an actual hindrance to success. Company is still shell shocked with sales deficit due to a bed bug scare last summer and have tried draconian measures to recapture lost sales volume. Work life balance for management is non existent. The company recently trimmed all full time retail associates to 35 hours while maintaining the same staffing models. This just stretches the small retail teams further adding a new level of difficulty in attaining sales objectives.

Explore other reviews about Goodwill

5.0
1 Feb 2026
Recommend
CEO approval
Business outlook

Pros

This place does so much good for the community that the community does not know it does.

Cons

Not a con with the organization, but the space is hard to keep up with compensation wise

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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