Pros
Free Healthcare (love) Free Snacks (love) Hybrid (pro and con depending on how you look at it) Most of the people are great and really kind Free lunches and goodies on occasion (Marissa is so sweet and tries to take care of us) Generally not a difficult job Quarterly bonuses (but it seems like they’re implementing changes to this structure that could make it less attainable)
Cons
Hybrid for a job that could really be fully remote. Office is uptown and parking is between $15/$30 A DAY, which is actually burdensome for most employees. Many CSAs do the jobs of processors and UWs, but don’t have that title or the pay. New policies are frequently being implemented that feel punitive, and it seems like they’re trying to find ways to make things more efficient which usually just results in making our jobs more difficult. There is no room for advancement or growth. Unless you’re white, you probably won’t get promoted, and if you do, it’s definitely not going to be to a position of authority. There’s no diversity in management and above. They don’t do performance based raises. Anytime someone asks about raises they say they cont. to evaluate other companies and the market for this same role to make sure they’re on par. Your experience here as a CSA can largely depend on your manager. I’ve had great managers and one in particular who is an incessant micro manager and very critical, regardless of how hard we work and how great our performance is. Changes are common and expected at startups, but I’ve worked for startups before and have never been somewhere that is so structurally disorganized. Most people don’t even have a solid understanding of their role. They are often tone deaf when communicating changes that impact our daily workflow. They will follow up some arbitrary and punitive new policy announcement with something like “thank you for working so hard, we couldn’t do this without you…” but don’t ever follow that up with any action. You can work really hard at reaching a goal or fulfilling some metric, and the goal post will be moved on you. The work-from-home incentive is an example of this. While the work itself isn’t difficult, production goals are stressful for fulfillment and some of the new expectations for customer care make it more stressful.
